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Geoscience Australia is Australia's pre-eminent public sector geoscience organisation. We are the nation's trusted advisor on the geology and geography of Australia. We apply science and technology to describe and understand the Earth for the benefit of Australia. We apply our diverse professional expertise, our deep and trusted knowledge, our national-scale Earth observation infrastructure and our strong partnerships, to the opportunities and challenges that face our nation.
Our culture
Our strength lies in our people, including our diversity in backgrounds, skills and experiences, and the way we work together to respond to the emerging needs of our work. We value diversity in gender, backgrounds, culture, and experiences of our employees and are committed to providing an inclusive workplace culture that ensures everyone has equal opportunity to contribute, participate and progress. Applications from people who reflect this diversity are encouraged.
Our workplace is committed to the health, safety and wellbeing of our employees and offers a variety of flexible working arrangements to enhance flexibility, including remote working arrangements.
What we can offer you
When you work at Geoscience Australia you will have access to a range of benefits and the opportunity to experience a workplace culture that truly values and promotes diversity, inclusion, equity and belonging. To learn more about our competitive salary, free onsite parking, generous flexible working arrangements and the role you can play in growing our culture, please visit the careers page of our website to submit your application via our e-Recruit system. Your application should include:
Our team
Geoscience Australia is leading the development of a national positioning capability that enables government, business, and academia access to the positioning data and services that are being used to solve important scientific challenges and drive innovation across a wide range of sectors.
As part of the GNSS Infrastructure and Informatics Section, you will be at the forefront of developing, operating, and advancing open positioning services across Australia and the surrounding region.
Our team fosters a positive culture focused on the open sharing of knowledge, continuous improvement, being solutions focused, innovating without fear, and fostering and maintaining strong partnerships with all stakeholders.
The role
As the Performance and Quality Manager, you’ll be responsible for assessing and reporting on the performance and quality of our positioning services – supporting both corporate and contractual reporting requirements. In doing so, you’ll work with a diverse team of technical experts to ensure that key performance indicators are met, quality standards are upheld, and continuous improvement is driven across teams and systems.
In this role you will:
- Contribute to the development and implementation of a quality management system, and perform associated quality assurance activities, including data analysis and reporting.
- Provide leadership to our operations officers, building capability and fostering a performance and customer-focused culture.
- Lead the continuous monitoring of network performance, identifying opportunities for improvement in quality, availability, and user experience.
- Support projects that enhance operational maturity, including change and incident management frameworks, external reviews, dashboards, and user support systems.
- Engage with stakeholders on operational issues related to performance and quality, ensuring timely resolution and continuous improvement.
To be successful in the role you will:
- Lead with integrity and accountability, applying quality management principles to develop and maintain standards, foster a culture of compliance, and drive continuous improvement across operational systems and services.
- Think strategically and use sound judgement, applying data-driven analysis to assess performance, identify risks and opportunities, and implement tools and processes that enhance service delivery and user experience.
- Manage projects and deliver results, leading initiatives that improve network performance and operational maturity, including change and incident management, documentation, and stakeholder support systems.
- Communicate with influence and collaborate effectively, engaging stakeholders and team members to resolve issues, share knowledge, and promote a culture of technical excellence, responsiveness, and innovation.
- Adapt and be resilient, maintaining high performance and professionalism while navigating change, uncertainty, and complex operational challenges in a dynamic environment.
- Support section management and actively contribute to and foster an inclusive culture within the team; Adhere to the APS Values and Code of Conduct and consistently behave in an honest, ethical, and professional manner.
Required skills, knowledge, experience and/or qualifications
- Demonstrated experience in applying quality management frameworks.
- Experience working in an operational environment delivering time-sensitive support services to a diverse users base.
Are you unsure about applying?
Did you know that a Hewlett Packard internal report found that men apply for jobs when they meet an average of 60 per cent of the job requirements? Women and other people from diverse backgrounds tend to only apply when they check every box. If you think you have what it takes, but don’t necessarily meet every single point on what we are looking for, please still apply or get in touch with the contact officer to learn more about the role.
To Apply
Please visit the careers page of our website to submit your application via our e-Recruit system. Your application should include:
- Your resume (no more than 3 pages)
- A brief statement (no more than 700 words) outlining your transferable skills, experience and capabilities related to the role and the value you would bring to Geoscience Australia.
If you have any questions regarding the role, please contact Ryan Ruddick on or email
To learn more about applying for roles within the Australian Public Services please review, ‘Applying for an APS job: cracking the code’.
To be eligible to apply for this position you must meet the below eligibility criteria:
- Be an Australian Citizen at the closing date of application.
- The successful applicant must be able to obtain, hold and maintain a security clearance of an appropriate level relevant to this role.
- Commencement of employment is subject to the successful applicant undergoing and satisfying pre-employment screening, which includes a police history check.
Recruitability
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the position. For more information please visit the Australian Public Service Commission website.
Hearing or speech impaired applicants are invited to use the National Relay Service by contacting 133 677, and requesting to be connected with our Recruitment team on in order to obtain selection documentation.
Technical Assistance
If you require technical assistance, call our Recruitment team on or email
While the position on offer is ongoing, a merit list/pool may be created from this process to fill future ongoing and non-ongoing roles over the next 18 months. If you are successful for the merit pool, your details may be shared with other Australian Public Service agencies unless you choose not to have your details disclosed.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Other
Industries
- Government Administration and Government Relations Services
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Canberra, Australian Capital Territory, Australia A$146,000.00-A$146,000.00 3 weeks ago
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