Prestigious healthcare company seeks a dynamic Service Desk Analyst to join a growing team conducting Level 1/1.5 support. Must have excellent hands-on skills in Microsoft 365 and exceptional customer service skills. Will support time critical calls in the medical sector. $80,000 Base + Super. Mostly Office. Must be a PR Holder or AUS Citizen.
Position Summary:
The IT Service Desk Analyst provides first-level technical support to clinical and administrative staff across multiple locations. The analyst serves as the initial point of contact for IT-related issues and works collaboratively with technical teams to resolve incidents efficiently and compassionately.
Key Responsibilities:
• Respond to IT support incidents & requests from healthcare professionals, administrative staff, and allied health teams via phone, email, or ticketing system.
• Troubleshoot and resolve issues related to clinical applications and standard IT infrastructure.
• Log and manage incidents and service requests in the ITSM system, ensuring accurate documentation and timely resolution.
• Escalate unresolved issues to second-level support or application specialists as needed.
• Support user access management including Active Directory, role-based access controls, and identity verification.
Desired Skills & Experience:
• Certificate or Diploma in Information Technology or related field.
• Knowledge of Windows OS, Microsoft 365 apps, and endpoint troubleshooting.
• Experience with ITSM tools (e.g., ServiceNow, Jira) and remote support platforms.
• Familiarity with remote support tools and asset management platforms.
• Understanding of Active Directory, identity management, and device lifecycle processes.
• Experience administering or supporting ITSM platforms (e.g., Halo, Jira Service Management)
Qualifications & Certifications:
• 2-4 years of experience in a service desk or technical support role, preferably in a healthcare setting.
• Practical knowledge of ITSM frameworks.
• Familiarity with knowledge management platforms (e.g., Confluence, SharePoint).
• Experience working in multi-site or healthcare environments is highly desirable.
For more information, please call Bob Wallace at
Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of the community to apply.
* S
Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of the community to apply.