Overview
Charity Representative (Call Centre Agent) - Queensland
About us Cornucopia PO is a leading tele-fundraising agency in Australia and New Zealand, working on behalf of well-known charities to support causes globally. Our clients include Amnesty International, Bush Heritage Australia, Starship Foundation NZ, World Vision, Australian Red Cross, Starlight Children's Foundation, Four Paws, and others.
About the role You will join a team of dedicated TeleFundraisers who work on behalf of charity causes. We are seeking sales- and KPI-driven individuals who are energized by closing deals through conversation and ethical objection handling. You will speak with members of the public using an approved script, adapt to your audience, and effectively communicate the importance of regular giving and donating to the cause.
An amazing opportunity to work with an energetic, supportive and diverse team while contributing to positive social change. Social engagement platform and prizes for top performers.
Compensation We pay an hourly rate of $33.38 per hour plus bonus.
Note This is a tele-fundraising position and not an administrative/customer service role.
Responsibilities
* Be part of a team of TeleFundraisers representing charity causes.
* Engage with the public using an approved script and adapt messaging to the audience.
* Present and promote the value of regular giving and donations in a compliant, ethical manner.
* Meet sales targets and KPIs through effective communication and objection handling.
* Collaborate with teammates and leaders to achieve team goals and participate in training and incentives.
Qualifications and requirements
* Must be able to commit to the following hours in the first two weeks of training:
* Week 2, Monday–Friday 9:00 AM–5:00 PM
* After training, shift flexibility is available for the right candidate
* Confidently speak over the phone and comfortable asking for money
* Self-motivated and driven by achieving targets and KPIs
* Responsible, reliable and focused on success
* Resilient with a willingness to learn
* Effective communicator with active listening skills
* Enthusiastic to learn and grow
* Strong work ethic and self-motivation
* Competent computer skills and the ability to learn new systems
* Encouraging applicants seeking casual meaningful work to apply
Benefits and work arrangements
* Option to work Hybrid (one approved work-from-home day) or On-site (in call centre)
* Weekly pay cycle – Tuesdays
* Offering up to 38 hours per week, pending performance and reliability
* Generous incentives and bonus structure paid fortnightly
* Fully paid training and ongoing support, with strong team leaders and mentors
* Ad-hoc charity event interactions and opportunities
* Team games and activities with prizes
* Inclusive and diverse office culture, welcoming team environment
* Social engagement platform – gift cards, prizes, time off, and more
* Theme days and online games to build team culture
* Out-of-work social remote events such as trivia, movie nights, and cooking classes
Compliance Please note all employees must undergo a Police Background Check.
For more information about the company and job insights, including questions you may be asked during the application process, please refer to the original posting.
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