Ellipsis is one of a kind. We are The Loyalty Experts. A specialist loyalty consultancy on a mission to become the world's best, and we're looking for a Principal to help get us there. This is a senior, client‐facing leadership role with commercial accountability: you'll own end-to-end client relationships with C‐suite leaders across many sectors, drive business development, and lead a high‐performing consulting team, reporting directly to the CEO.
If you're a loyalty and CRM expert who's spent a decade or more in management consulting and is ready for a role that combines strategic advisory with business innovation and people leadership, this is it. This role is for an experienced leader with a deep understanding of the loyalty industry trends and a proven track record of using knowledge to deliver commercial outcomes for the clients.
What you'll do
* Own a portfolio of senior client relationships, serving as a trusted strategic advisor to C‐suite stakeholders on loyalty and customer strategy.
* Lead delivery of high‐impact consulting projects end‐to‐end. Structuring workstreams, managing teams, and ensuring commercial outcomes using our proprietary Customer Science frameworks.
* Drive revenue growth through client development and new business, identifying opportunities, leading proposals, and converting pipeline into long‐term engagements.
* Coach and develop a team of Consulting Managers and Consultants, setting the standard for quality, rigour and professional growth.
* Shape Ellipsis's AI consulting strategy and contribute to product, IP and business development at a senior level.
* Build thought leadership through publications, events and partnerships to strengthen Ellipsis's reputation as The Loyalty Experts.
* Be a member of the Executive Leadership Team to shape, direct and grow the business against our ambitious plans.
Who you are
* 10+ years in management consulting, with deep expertise in loyalty strategy, CRM or customer engagement.
* Proven track record managing large‐scale client projects and converting business development opportunities into sustained revenue.
* Experienced leading and developing consulting teams in a fast‐paced, client‐driven environment.
* Highly data‐literate. Comfortable building and reviewing financial models and business cases that quantify the ROI of loyalty investment.
* Exceptional communicator and influencer at the senior stakeholder level; you simplify complexity without losing rigour.
* Up to date on AI tools and their application to consulting delivery and excited about what that means for the future of consulting.
What we offer
* Flexible working. Hybrid arrangements, including work from home.
* Above‐market annual leave entitlement.
* Personal technology and professional development budgets.
* A small, senior, expert team. You'll work closely with the CEO and Partners, not inside a large anonymous practice.
We are a collaborative team of curious minds driven by one thing: making loyalty programmes measurably better for our clients. If that sounds like your kind of challenge, we'd love to hear from you.
Apply via LinkedIn or reach out directly. We review every application.
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