The RoleThe Workplace Concierge based at our client\'s Paramatta Square office, is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service.
The Workplace Concierge is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high-quality experiences for the client\'s employees and visitors.ResponsibilitiesConduct regular floor walks, employing a proactive mindset to use all four senses to note opportunities to elevate the experience and address issues before they become problems.Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver.Coordinate with client teams to prepare for client meetings, ensuring all necessary resources are available.Manage the client suites environment, maintaining cleanliness, organization, and brand consistency.Provide knowledgeable assistance with technology and presentation equipment in meeting rooms; arrange and oversee catering services, ensuring timely delivery and presentation.Act as a central point of contact for client-related queries and wayfinding within the suites.Manage visitor bookings using the guest management system Condeco.Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed.Direct deliveries and manage their storage as required.Establish and follow protocols for welcoming media and distinguished guests.Manage orderly movement of people and provide support at turnstiles during peak periods.Collaborate with facilities management to address any maintenance or safety concerns promptly.Implement and uphold service standards that reflect our client\'s commitment to client satisfaction.What You Will BringExperience in customer service or hospitality, preferably in a corporate environment with solid interpersonal skills and a focus on creating positive client interactions.Ability to anticipate needs and provide proactive solutions in a fast-paced environment, using discretion when handling confidential information.Excellent communication skills, both written and verbal; a secondary language is desirable.Proficiency in Microsoft Office suite and familiarity with meeting room management systems.What to expect from usAs an organization, we don\'t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
JLL is committed to equal opportunity and building an inclusive workplace.
We continue to rank among the World\'s Most Ethical Companies and support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all ages, religions, and races.Please apply following the link below quoting job reference number ECREQ446046
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📌 Workplace Concierge
🏢 Jll
📍 New South Wales