Overview
QT Melbourne, 133 Russell Street, Melbourne, Victoria, Australia
Posted Thursday 12 March 2026 at 1:00 pm | Expires Sunday 12 April 2026 at 1:59 pm
QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'unexpected and unrequested', with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.
EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.
About the Role
The Duty Manager is responsible for supporting the smooth day-to-day operation of the hotel during assigned shifts, acting as a key point of contact for guests and teams, assisting Front Office operations, and ensuring safety, service standards, and procedures are maintained.
Key Responsibilities
* To ensure solid understanding of Our Target and drive with Front Office team
* To ensure all staff present themselves on time and in uniform.
* To ensure all departments are adequately staffed.
* To be aware of VIP and Group arrivals and departures and that all preparations are made for them.
* Efficient and productive use of company time
* Effective organisational communication with other departments
* Familiarise yourself with the general operations of each department in order to ensure effective communication and to be able to assist and make the best possible decisions.
* To assist any department when need be.
* To ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values.
* To actively sell the hotel features, promotions and facilities to hotel guests and visitors ensuring to promote the brand to the best of their ability.
* Responsible for ensuring that all guests and visitors of the hotel are greeted in a professional and positive manner, allowing guests and visitors to feel a welcomed service spirit
* To present and act as the face of the hotel and become the hotels ambassador
* To manage the hotel complaint system.
* Be empowered to rectify and resolve any guest requests or issues that may arise whilst on shift.
* Maintain hotels duty log ensuring all relevant information related to Duty Manager shift is recorded for reference.
* This position description is not an exhaustive list of tasks that may be required. All other reasonable requests or duties may be required to be performed from time to time.
Financial
* To ensure that the average rate and occupancy is maximised.
* To maximise average room rate and occupancy through constant liaison with key departmental personnel and employees to ensure maximum rate and occupancy is achieved.
* To ensure that department expenditure is controlled within set targets. Direct costs including but not limited to consumable, printing & stationary, stock control, energy, uniforms, replacements and other expenses are monitored and controlled and in line with budgeted guidelines.
* To be totally knowledgeable with regard to current room rates and yield management strategies.
* To establish accounting and financial controls in conjunction with the Financial Controller and or General Manager. To ensure all cashiering policies and procedures are followed and constantly reviewed to ensure any accounting or financial risks are at a minimum or eliminated where achievable.
* Effective use and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.
* To assist with the hotel accounts receivable.
* To assist with rostering.
Customers
* The cultivation of an environment where positive service culture is paramount. To create a sense of welcome and service spirit within the Front Office team.
* To achieve a level of service quality that consistently meets and exceeds the expectations of guests and staff.
* To have a high profile in the foyer giving special recognition to regular guests.
* To be supportive and actively involved in service development.
* Effectively communicating and logging feedback received.
* Ability to anticipate problems and take effective action achieving resolution. Proactively resolving guest requests and issues in a timely manner.
* The cultivation of an environment of a positive service culture where we exceed our customers' expectations with respect to quality, service, consistency and value for money.
* The results from guest feedback are equal to or exceed standards for any given period
* Any issues, concerns or problems that are raised by guests are actioned in a professional, solution-based and customer-focused manner.
* Any guest complaints are resolved in a professional manner, or forwarded to the Front Office Manager or General Manager for consultation purposes
* The presentation of Reception, Restaurants, external areas, public spaces reflect the hotels standard at all times.
* An effective system of quality control by utilising shift checklists, revision of procedures and implementation of standards.
Personnel and Training
* To ensure that strategies and practices are in place to facilitate the efficient and effective staffing of departments such that financial and service quality targets are achieved.
* The Duty Manager presents themselves as the custodian of the hotel in the absence of the General Manager and is empowered to rectify any issues that arise, report all necessary information and is responsible for the safety, the security and condition of the hotel, staff and guests.
* It is the responsibility of the Hotel Duty Manager to ensure effective leadership and human resource management to deliver a better product to our customers, better development prospects for our teams, better conditions for our staff and better results
* All operation teams exhibits a high level of productivity at all times
* Morale is constantly monitored and any problems actioned
* An environment of positive culture and constant improvement is maintained
* To assist, establish and implement training with particular emphasis on structured on job training.
* To assist in the development and implementation of strategies to reduce staff turnover. To ensure department employees adhere to staff handbook guidelines for presentation, grooming and punctuality.
* To effectively communicate with all departments of the hotel.
* Directing and supervising all Front Office personnel.
* Participating in all Front Office communication, meetings and training sessions
* To update staff portfolios and training checklists to ensure that all training aspects are documented for appraisals.
* Adequate security procedures are in place at all times
* Lead the hotel whilst on shift through any crisis management action plans
* Handle, record and report all incidents which have occurred in the hotel. These incidents can either affect an employee, third party, event based incidents or evacuation of the hotel.
* Compliance of company's policies and procedures
* Promote a culture that values effective and pro-active WH&S management
Corporate Asset
* To ensure managers and supervisors present neat, clear and functionally operating department
* To obtain the necessary resources to enable improvements in the physical layout of departments.
* To manage and maintain the hotels assets in all areas so as to protect their long term investment value.
* To ensure that the hotel is a safe environment at all times.
* Be fully conversant with regard to all aspects of the hotel's computer system.
* To have a complete knowledge of fire and evacuation procedures as per Fire and Evacuation Procedures Manual.
* To use safe practices in performing all tasks as per Work, Health and Safety Act.
* To provide input into the decision of relocating guests when the hotel is over booked with minimum damage to hotel goodwill and reputation.
* To provide leadership to all hotel personnel. All staff must attain the highest standard of professionalism.
* To effectively undertake any duty shifts as required by the General Manager.
* To manage Front Office machinery to ensure that maximum efficiency is achieved and guest service is not affected.
* Dealing with all suppliers are positive, assertive, ethical and in the Company's best interests
Authorities
* Responsible for hotel float and tills, issuing hotel staff keys, hotel security and reporting all incidents and hotel statistics.
* All expenditure must be approved by the Front Office Manager and General Manager
What You'll Bring
* Experience in hotel operations or Front Office leadership.
* Strong communication, problem solving, and decision making skills.
* A guest focused mindset with the ability to resolve issues quickly and professionally.
* Solid understanding of hotel financial processes and operational controls.
* Ability to lead, motivate, and support teams in a fast paced environment.
* High attention to detail, strong organisation, and the ability to stay calm under pressure.
* Knowledge of WH&S, security, and crisis management procedures.
* A polished, professional presence that represents the hotel with confidence
How You Work
* Daymaker ethos — no one's too big for the small things.
* Inclusive leader — values diverse perspectives; builds belonging.
* Owner's mindset — acts on data/feedback; ships improvements.
Perks from Day One
* As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
* Salary: $79,589.29 + super
* 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
* $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
* Seasonal perks at Thredbo.
* Rapid career growth across our hotel & entertainment network.
* Paid parental leave; community & volunteering opportunities.
Police Check Acknowledgement
Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.
Apply Now
Join QT Melbourne and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don't wait! We can't wait to see the places your career will go with EVT.
When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.
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