Add expected salary to your profile for insights.Dometic is a global market leader in the mobile living industry.
Millions of people around the world use Dometic products in outdoor, residential, and professional applications.
Our motivation is to create smart, sustainable, and reliable products with outstanding design for an outdoor and mobile lifestyle in the areas of Food & Beverage, Climate, Power & Control, and Other Applications.Our values reflect the heart and soul of Dometic.
They define what it takes to work here and how we do things.
They guide how we interact with customers and colleagues worldwide, serving as a compass for our growth and development.About the positionWe are seeking a technically oriented individual with sound administrative skills and a commitment to customer service to join our busy team.Reporting to the Service Supervisor, the Technical Officer will provide technical advice to customers and handle warranty and service claims administration through our systems.This opportunity is available at our Clayton (VIC) and Varsity Lakes (QLD) offices.
It's ideal for someone looking to advance their career.Your main responsibilitiesResponding to and assisting customers with warranty and service enquiries for Dometic products.Assisting internal and external stakeholders with fault diagnostics.Providing phone support to Dometic customers.Interpreting and providing information on spare parts and processing sales.Advising consumers on suitable servicing locations.Processing work orders and warranty claims as required.What do we offer?An interesting role in a dynamic, fast-paced, global environment with opportunities for growth and new challenges.Opportunities for professional development and training.A competitive salary and benefits package, including staff discounts on products.An Employee Assistance Program.To be successful in this roleIdeally, have experience in a technical support role or hold a mechanical, electrical, or refrigeration trade qualification.Strong communication and interpersonal skills, with the ability to tailor communication to different audiences.Ability to read and understand product manuals.Experience in spare parts interpretation is advantageous.Dometic's Core ValuesSuccess in this role requires understanding and embodying our core values: "Together We build our future," "We play to win," "We embrace change," and "We walk the talk."
These values are central to our culture and operations.Ready to make an impact?If you're a motivated customer service professional ready to advance your career, we want to hear from you!
Apply now to join the Dometic family.How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Do you have experience in a sales role?How many years' experience do you have in a Customer Support Role?Do you have experience in administration?Do you have customer service experience?Which of the following statements best describes your right to work in Australia?Do you have technical support experience?What's your expected annual base salary?To help fast-track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.Researching careers?
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