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Heidi Health is an AI startup that has hit $15M ARR and become one of the fastest-growing companies in the world. We support over 2 million patient sessions weekly across 50+ countries, and hundreds of thousands of clinicians use Heidi to complete documentation.
Our mission is to double care capacity by eradicating non-clinically-practical busywork. We've found product-market fit with individual clinicians through our freemium medical scribe, and now we're looking to expand our offerings.
The Role
We're looking for a Senior Product Manager to lead our Billing & Entitlements platform. This role is foundational, and you'll own the evolution of our enterprise billing, automating processes and creating a seamless experience that connects enterprise and PLG customers into a single system.
You'll partner with Finance, Engineering, CS, and Sales to design billing and entitlement systems that scale globally. From invoicing to entitlements logic to admin clarity, you'll ensure Heidi's billing foundation is reliable, compliant, and a joy to use.
What you'll do
- Define and own the strategy and roadmap for Heidi's Billing & Entitlements platform.
- Build integrations that unify enterprise offline billing with self-serve PLG flows.
- Deliver subscription management, invoicing, entitlements services, and payments integration with Stripe and other vendors.
- Partner with Finance, CS, and Sales to ensure billing flows are accurate, compliant, and scalable.
- Collaborate with Engineering to design integrations, run spikes, and build infra that scales 100x.
- Shape admin and user experiences that make billing and entitlements transparent and trustworthy.
What you'll need
- 5+ years PM experience, with at least 2+ in billing, payments, or entitlements platforms.
- Experience integrating enterprise offline billing with online/Stripe PLG systems.
- Track record of delivering billing/entitlement systems at scale (e.g., Zuora, Stripe, PayPal, etc.).
- Strong ability to cut through competing asks (customers, sales, finance) and focus on what truly matters.
- Ability to influence and align Finance, Legal, CS, and GTM stakeholders.
- Platform mindset — build for today, but design for hypergrowth.
Why Heidi?
Our health systems hurt everybody. We're solving a real problem with hundreds of thousands of clinicians using Heidi. Every clinician using Heidi gets hours back in their day.
You'll join a team that doesn't celebrate fundraise milestones or glossy PR. We live and breathe the pain of modern health systems and won't rest until we've exacted the change we'd like to see.
Heidi will take care of you: equity, growth, wellness perks, and the chance to progress fast if you're an A-player.
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📌 Senior Product Manager - Billings & Entitlements
🏢 Heidi Health
📍 Melbourne