The Opportunity
We are seeking to appoint highly engaged Business Centre Supervisor (Pool) to join fantastic teams at various locations across the metropolitan network.
The Department of Transport and Major Infrastructure is seeking experienced and motivated individuals to join our Driver and Vehicle Services team as a Business Centre Supervisor. We currently have three permanent full-time vacancies available across our City West, Butler, and Mirrabooka Business Centres. These positions offer a unique opportunity to lead front-line customer service teams in a fast-paced, high-volume environment, ensuring the delivery of quality services to the Western Australian community.
As a Business Centre Supervisor, you will play a key role in providing technical support and guidance to staff, driving quality assurance initiatives, and resolving complex customer inquiries. You will be responsible for supervising daily operations, supporting staff development, and ensuring compliance with legislative and audit requirements. Your ability to lead with integrity, communicate effectively, and manage workloads will be essential in maintaining high standards of service delivery and operational efficiency.
We are looking for candidates with demonstrated experience in customer service leadership, cash handling, and reconciliation procedures, along with strong analytical and problem-solving skills. If you are passionate about public service and ready to make a meaningful impact, we encourage you to apply and become part of a values-driven organisation committed to empowering a thriving community.
Currently there are three (3) permanent full-time Business Centre Supervisor vacancies available in the following locations:
* City West
* Butler
* Mirrabooka
For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Jake Whiffen, A/ Centre Manager on
Suitable applicants will be placed in a pool, which may also be used for developmental opportunities. The pool may be used to fill this or similar vacancies (fixed term or permanent) that arise across DTMI within the next 12 months from the date of first appointment.
About you
* Demonstrate experience in a dynamic customer service environment with proven analytical skills and the ability to interpret and disseminate legislation, policies and procedures
* Handle challenging situations with tact, diplomacy and professionalism
* Demonstrate well-developed verbal, written and interpersonal communication skills to motivate and inspire a team
* Develop and maintain effective working relationships
* Exemplify personal integrity and self-awareness
* Thrive in high-volume customer service environments.
* Are skilled in cash handling and reconciliation procedures.
* Possess strong communication, analytical, and problem-solving abilities.
* Can manage workloads effectively to meet performance targets.
* Whilst not essential, relevant exposure on the TRELIS licensing system would be highly desirable.
We believe everyone at the Department of Transport and Major Infrastructure (DTMI) is a leader, contributing to our impactful work for the sector and community. We expect all employees to embody the behaviours and mindsets outlined in the Building Leadership Impact. The leadership context of this position is Leading Others.