Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.
We're opening doors for all. No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an chance to chart your own journey, go after new opportunities and discover a career you never knew existed.
What You Can Expect
- Complimentary and discounted accommodation at Hyatt properties worldwide!
- Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets. Training and development opportunities with over 2000 online learning modules to support you career development.
- Above award wages.
- Access to our employee assistance program.
- Being part of a diverse and inclusive team, passionate about their work.
About The Role
Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items. Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. This role will be consistently 4 days a week Thursday - Sunday, with the occasional additional shift to cover annual leave.
Some of the responsibilities include:
- Preparing guest welcome packets and VIP reports
- Provide excellent service to internal customers as appropriate.
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner
- Complete the night audit in an efficient and accurate manner.
- Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
- Audit Food & Beverage cashiers work and correct discrepancies.
- Run daily Flash Reports and distribute accordingly.
Qualifications
To be successful in this role you will need:
- Outstanding guest services skills, sophisticated verbal & written communication skills
- Strong interpersonal and problem-solving abilities
- Must be able to work Thursday - Sunday
- Similar role experience highly regarded
- Knowledge of Opera is desirable.
- Well-developed communication skills
A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces. Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do.
#J-18808-Ljbffr
📌 Night Auditor
🏢 Hyatt
📍 Canberra