Job Title: Technical Claims Specialist
This role requires a highly skilled and experienced professional to oversee the assessment and processing of service claims, goodwill requests, and dealer submissions.
The ideal candidate will have in-depth knowledge of warranty standards, procedures, and dealer service/workshop operations.
Key Responsibilities:
* Review and adjudicate service claim authorisations, goodwill requests, and dealer-submitted claims, ensuring compliance with company requirements and Australian Consumer Law.
* Collaborate with regional offices, dealers, and internal teams to resolve claim-related enquiries and provide guidance on policy compliance.
* Adhere to company policies and procedures, maintaining thorough documentation to support legal requirements.
* Conduct technical evaluation of claims, monitor factory recalls and technical bulletins, and assess the impact of technical support requests on warranty adjudications.
* Contribute to the enhancement of warranty systems and processes by identifying inefficiencies and recommending improvements.
Requirements:
* Demonstrated technical expertise with a minimum of 3-5 years' relevant experience, including a strong understanding of warranty standards, procedures, and dealer service/workshop operations.
* Comprehensive product and technical knowledge, with the ability to assess and adjudicate warranty claims while ensuring compliance with ACL requirements and OEM obligations.
* Strong analytical and problem-solving skills, with sound judgment and the ability to evaluate and challenge information to support informed decision-making.
* Proven organisational and time management abilities, with strong attention to detail and the capacity to adhere to tight deadlines in a fast-paced environment.
* Effective communication and stakeholder engagement skills, with the ability to liaise confidently with internal teams and external partners to support warranty processes and resolutions.
* Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and experience with ASA/CAPS (Parts) and SAP systems to support warranty administration and claims processing.
Benefits:
* A competitive salary package.
* Access to our unique Employee Car Benefit Plan - access up to four brand-new vehicles at an affordable rate.
* An opportunity to purchase brand new vehicles at a discounted price, including for families and friends.
* Membership of MiDeal - our employee benefits platform that gives you access to savings and special offers from over 500 different retailers.
* Employee assistance and wellbeing programs.
* Free on-site car parking.
* Volunteer Leave, to support the causes that you are passionate about.
* Corporate Health Cover with Medibank - access a 7% discount on private health insurance.
About Us:
We offer a dynamic and innovative workplace culture that challenges the status quo and continuously seeks out new challenges to pursue creative market leading practices.
Our people are ambitious, creative, and innovative thinkers who communicate with clarity, conviction, and enthusiasm.
We embrace diversity and inclusion in a vibrant, engaging environment.