Job Title: Customer Service Consultant
We are seeking highly motivated individuals with excellent communication and interpersonal skills to join our team.
This is an exceptional opportunity for a dedicated professional who thrives in a fast-paced environment, excels at managing high-volume calls and emails, and possesses strong problem-solving and conflict-resolution abilities.
The ideal candidate will have:
* A customer-first mindset with the ability to build rapport and deliver exceptional service.
* Reliability, professionalism, and a positive attitude.
* Excellent computer literacy and the ability to pick up new systems quickly.
In this role, you will be responsible for handling customer interactions by phone and email, problem solving and issue resolution, following up with customers to ensure resolution and satisfaction, and performing administrative and system tasks.
To succeed in this position, you will need to meet targets and key performance indicators (KPIs).