Medical Receptionist
$34 - $38 p/hour + superannuation.
* Part time: 0.6
* Greenslopes Private Hospital
* Xestro Practice management software
* Catering for four Respiratory/Sleep Medicine Physicians.
* Position commencing as soon as possible.
A recently established Respiratory & Sleep Medicine practice is seeking to appoint a part time Medical Receptionists/Administrators to join their team at Greenslopes Private Hospital.
The part-time position on offer is three days (21.5 hours) a week. Flexibility to change workdays and temporarily increase work hours is greatly desired to cover holiday leave or sick leave.
Remuneration:
A salary within the range of $34 - $38 p/hour + super will be considered for a suitably experienced candidate.
Key duties and responsibilities will include (but not limited to):
* Responding to incoming phone calls in a courteous and professional manner
* Managing all patient appointments, including cancellation list and ensuring GP referrals are up to date
* Meet and greet of patients visiting the practice
* Assisting with general patient enquiries via telephone and email with a polite disposition
* Managing all patient recalls in conjunction with the specialists
* Maintain a high quality of record keeping for patient files (utilising the practice scanning facilities)
* Preparing and running patient clinics
* Managing accuracy with patient data entry into Xestro software
* Ensuring all patient results and correspondence are on file in preparation for their consultation
* Reviewing upcoming clinics and ensuring all patient records are in order before the day of clinic and appointment reminders have been sent out to patients
* Ensure high level of confidentiality of medical records (both printed and electronic copies)
* Processing of all patient billing/receipting for consultations
* Attend to electronic, verbal and written tasks from clinicians in a professional, responsible and timely manner
In addition to the key duties and responsibilities, Candidates must be able to demonstrate:
* A strong desire to provide a high level of service to the patients of the practice
* A minimum of 12 months experience as a Medical Receptionist, Administrator or Medical Secretary
* Immaculate personal presentation by maintaining practice dress standards.
* An exemplary telephone manner and a compassionate demeanour. A warm and caring approach towards the patients
* Exceptional communication and interpersonal skills including the ability to tactfully handle difficult interactions with patients or family members.
* Strong work ethic and reliability
* Strong time management and organisational skills along with the ability to prioritise your workload efficiently.
* Ability to perform under pressure while maintaining a high level of attention to detail
* Previous experience using Xestro practice management software would be highly regarded. If not, experience with other practice management software such as Genie or Gentu.
* Proficiency with patient billing, including Medicare, Private Health Funds, DVA and WorkCover
* Australian work rights are required for this position.