About DBG Health & Independent Pharmacies Of Australia
At DBG Health, we are Defined by Good. Guided by a simple but powerful purpose: to create a world where feeling better is a right, not a privilege. Every day, millions of people rely on us for access to affordable, innovative health, wellness, and beauty solutions that make a genuine impact. Headquartered in Melbourne, we are a global-scale, privately owned organisation, powered by over 1,500 passionate professionals, united by a mission to help people feel better, live well, and thrive.
A core division of DBG Health, Independent Pharmacies of Australia (IPA) is one of Australia's largest independent pharmacy networks, proudly supporting over 1,000 community pharmacies for more than 20 years. IPA empowers independent pharmacies through innovative services, tailored support, and a focus on customer experience, creating a win-win for consumers, member pharmacies, and suppliers.
About The Role
A full-time reception role which is a high level of customer service, administrative support, and office coordination for the business.
The Receptionist will be the first point of contact for all guest, meeting & greeting external visitors, answering calls, sorting mail, record keeping, data entry, and performing a variety of other office tasks, e.g. emailing, office housekeeping. Ensuring all administrative processes are completed with the highest level of care and accuracy. In addition, this role will have a focus on providing a confidential, professional, effective, and efficient service in all areas of scope.
Role & Responsibilities
* First point of contact for IPA
* Work effectively within the team on all aspects of the business and develop strong working relationships.
* Build strong working relationships with team members based on credibility and open communication.
* Provide professional customer service to all internal and external customers, including the triage of phone calls to the office reception number, lodging customer complaints for QA, and providing back-up support to Customer Service lines as required.
* Receive, route, and announce incoming calls in a timely and professional manner.
* Retrieve and distribute night switch voice mail messages each morning.
* Coordination of meeting rooms and bookings for office resources.
* Liaise with mail pickup and delivery service provider, daily distribution of mail.
* Organise couriers, receive and dispatch as and when needed.
* Manage the kitchen facilities & stationery and support in monthly ordering
* Assisting with building management issues
* Data entry, typing, filing
* Adhere to the Health and Safety policy, procedures, and systems.
* Participate in undertaking and facilitating health and safety training.
* Other ad hoc duties as and when required.
* Identifying hazards and incidents in the workplace and if not immediately controllable, report and inform hazards and incidents in accordance with policy to relevant persons and management
Skills & Experience:
* 1-2 years' experience in a reception or office administration role in a complex fast-paced workplace environment.
* Experience delivering outstanding administrative and project support and managing a high volume of tasks with competing priorities
* Attention to detail
* Well presented
* High level of emotional intelligence and interpersonal skills with the ability to develop strong working relationships and communicate with employees at all levels from varying backgrounds.
* Strong problem-solving and analytical skills.
* Proactive, professional, and customer-focused approach to all aspects of the role.
* Demonstrate initiative and a commitment to continuous improvement within a team environment.
* Excellent written and verbal communication skills
* An understanding of and complete commitment to confidentiality.
* Excellent skills in Microsoft Office 365 including Word, Excel, PowerPoint, Outlook, SharePoint, OneDrive, Forms, etc.
Benefits & Perks:
At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally. DBG Health is Defined by Good. Our purpose is to create a world where feeling better is a right, not a privilege. Millions of people rely on us for access to affordable products and services that make them feel better. This is more than just a goal. It's our responsibility.
* Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature. Chemists Own and many more
* Free membership to 28 by Sam Wood - 28 by Sam Wood is an online program designed to help Aussies get fit at home and live happier, healthier lives. From guided workouts and expert-created meal plans to motivational resources, it's designed for people of all fitness levels.
* Generous parental leave scheme – ask us about it
* Access discounted private health insurance through Australian Unity, AIA Health of NIB
* We are a values-driven business fostering a supportive and friendly team culture
* Enjoy the ability to work autonomously, empowering you to drive your own success.
* Convenient head office location close to public transport, cafes and restaurants
* Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services.
* Ability to purchase additional leave to provide opportunity for employees to spend more precious time with family, travelling or even study
* Explore the option of paying for your vehicle costs through novated leasing
DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.