Technical Support Engineer (Messaging Protection-MDO)
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Technical Support Engineer (Messaging Protection-MDO)
role at
Microsoft
.
Within the Customer Experience and Success (CE&S;) organization, the Customer Service & Support (CSS) team delivers a seamless support experience powered by Microsoft's AI technology. This role is remote-friendly and can be performed up to 100% from home.
Responsibilities
Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
Technical Growth: Develop specific technical and professional proficiency to resolve customer issues through training and readiness.
Product/Process Improvement: Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
Qualifications
Required Qualifications
:
Bachelor\'s degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
OR 3+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
CyberDefender Mindset: A proactive, collaborative, and customer-centric approach to anticipate and mitigate cybersecurity threats.
Preferred Qualifications
:
Chinese Proficiency
Certifications: CISSP, CompTIA Security+ (or equivalent), ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAC, Kepner-Tregoe or equivalent
Customer Service Foundations or equivalent training/experience
Ability to communicate effectively with customer managers and executives on technical and business issues
Strong organization, time management, project management, and negotiation skills
3+ years of experience providing support for enterprise-level premier customers
Messaging Protection
Experience or working knowledge of FP/RN, phishing and antimalware
2+ years of experience with Exchange or Office 365 (Exchange Online)
Preference for exposure to email threat protection technologies (phishing, malware detection, spam filtering, impersonation detection)
Familiarity with Microsoft Defender for Office 365 features (Safe Links, Safe Attachments, quarantine policies) is a plus
Understanding of mail flow, anti-spam/anti-phish policies, and ability to interpret message headers to investigate spam or phish messages
Security and Compliance: Ability to meet Microsoft, customer and government security screening requirements (e.g., Microsoft Cloud Background Check on hire/transfer and every two years).
Microsoft is an equal chance employer. Qualified applicants will be considered without regard to age, ancestry, citizenship, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, sexual orientation, or any other characteristic protected by law. If accommodations are needed during the application process, see Microsoft's accommodations policy.
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
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Location: Adelaide, South Australia, Australia
Estimated salary: A$90,000 – A$130,000
Posted: 1 month ago
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📌 Technical Support Engineer (Messaging Protection-Mdo)
🏢 Microsoft
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