Customer Experience - Customer Care Concierge - Scheduling
Parkside, 174 Greenhill Road, Adelaide, South Australia, Australia
* Flexibility to work full time across a span of hours 7am – 6pm
* Salary packaging that boosts take‐home pay, up to $18,549 per year
* Free onsite parking I Wellbeing and employee benefits
Highly organised customer-focused individual, passionate about coordinating services, ensuring seamless, high-quality experiences for customers & care teams.
About ECH
At ECH, we take pride in our work, our teamwork, and the positive impact we make on people's lives. We believe our people drive our success, and how we work together is just as important as what we achieve. By embracing technology and flexible working, we create a better balance between work and life.
We're always looking for ways to improve the lives of older South Australians. To do this, we invest in our people. Everyone has the chance to grow, learn, and advance their career at ECH. We also value and celebrate diversity, recognising the strength it brings through different ideas, experiences, and perspectives.
About the Opportunity
As a Customer Care Concierge within Scheduling, you will coordinate in-home, clinical (nursing), and allied health services to ensure customers receive care within agreed timeframes.
You will manage inbound and outbound calls, respond to customer and internal stakeholder enquiries, and schedule, adjust, or reallocate services in response to operational needs.
Working closely with Care Partners, nursing, allied health, and frontline teams, you will support continuity of care and contribute to high levels of customer satisfaction.
This role requires accuracy, strong time management, and the ability to manage competing priorities while problem-solving in a fast-paced environment.
About You
You are a customer-focused professional who brings structure and clarity to scheduling and coordination tasks. You communicate clearly, build positive relationships, and balance operational requirements with empathy and care.
You have strong organisational and problem-solving skills and are confident managing changing priorities, unplanned leave, and same-day service requests while maintaining accurate schedules.
You work well in a team environment, value collaboration, and are committed to delivering consistent, high-quality outcomes for customers, families, and colleagues.
* Previous experience in a customer service, scheduling, rostering or reception-based role
* Excellent verbal and written communication skills
* Strong organisational skills with the ability to manage multiple tasks and priorities
* Sound experience using Microsoft Office and digital scheduling systems
* National Police Check
* Driver's licence
* Certificate III or IV in Customer Engagement or a related field
* Experience scheduling home care, clinical or allied health services
* Experience working in aged care, health, or community services environments
Some Perks for You
Be MORE at ECH! We're passionate about supporting our people as much as our clients and residents. Enjoy wellbeing programs, an environment that creates meaningful connections and opportunities to grow your skills and career all topped off with competitive benefits. Ready to be part of something special? Join us and help older South Australians get MORE out of Life!
As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income.
We will be reviewing applications as they come in and will move quickly to secure the right candidate. Should you like any further information, please contact employ@ech.asn.au
We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, or Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know.
#J-18808-Ljbffr