$545 P/D + Super
- 12 Month Contract
- Parramatta / hybrid
**Project Officer | 12 Month Contract | $545 p/d + Super**
- $545 P/D + Super
- 12 Month Contract
- Parramatta / hybrid
**About the Company**
This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW.
**About the Role**
We are currently seeking to appoint a Project Officer who will be responsible to provide project administration support for key programs, processes and strategies to enable the Department’s workforce to reach its full potential..
**Key accountabilities**
- Monitor and evaluate the effectiveness of customer experience initiatives.
- Provide a range of project management and support services to ensure project outcomes are achieved on time, on budget, to quality standards and within agreed scope.
- Analysing customer feedback and data to identify trends, pain points, and opportunities for improvement.
- Provide insights and recommendations to leadership to inform decision-making.
- Developing and implementing insight-driven strategies to improve the customer experience, including recommendations for new processes, tools, and technologies.
- Prepare and maintain project documentation for reporting, monitoring project plans and evaluation purposes to ensure accessibility of quality information and contribute to the achievement of project outcomes
- Collaborating with cross-functional teams to ensure seamless implementation of service experience strategies.
- Staying current on industry trends, best practices, and emerging technologies related to customer experience, and making recommendations for incorporating these into department initiatives.
- Develop and maintain strong relationships with key internal and external stakeholders.
**About You**
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Extensive experience in customer experience, customer insights, strategy development, or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Ability to work effectively in a fast-paced, collaborative workplace.
- Experience with Power Bi and Visio.
- Government experience and understanding Government roles.
**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support
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📌 Project Officer
🏢 Ashdown Consulting
📍 Sydney