YOUR OPPORTUNITY
We're excited to offer a fantastic opportunity for a passionate Customer Care Consultant to join our growing team in our Mackay, QLD trade store.
This is a full‑time, 9‑month contract covering parental leave, with great potential for ongoing career development within a Wesfarmers business. If you're looking to build a long‑term career, this is the perfect place to start.
In this role, you'll be at the forefront of delivering exceptional service to our customers—no two days will ever be the same You'll also have access to learning and development support to ensure you're set up for success from day one.
What You'll Be Doing
* Assisting customers face‑to‑face, handling enquiries, sourcing parts, and providing ETA updates on backorders.
* Supporting warehousing tasks when required, including picking, packing, and put‑aways.
* Performing daily stock replenishment and assisting with stock takes.
* Processing customer purchases (cash, card, and account transactions).
* Maintaining showroom displays and managing stock rotations.
* Keeping the counter and packing area organised, tidy, and running smoothly.
What You'll Bring
* Customer service experience in a trade store or retail environment.
* Strong customer service skills with a genuine 'customer‑first' approach.
* Clear and confident written and verbal communication skills.
* Self‑motivation and an interest in developing your skills within the company.
* Ability to multitask and stay organised in a fast‑paced environment.
* Excellent organisational and time management skills.
What's In It For You
* Competitive salary and benefits
* Continuous training and career development opportunities
* Monday to Friday schedule — enjoy your weekends
* Supportive team environment
* Team events, celebrations, award recognition and prizes
* Refer‑A‑Friend program – earn up to $2,000 for each referral
* Free onsite parking and more
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre‑employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
OUR STORY
Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.
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