As a seasoned technical expert, you will be responsible for driving the effective management of our coffee machines and equipment to ensure we uphold service agreements with customers. Working closely with the out-of-home sales team, you will leverage your expertise to ensure the most suitable machines and equipment are utilised for optimal performance.
This role involves managing a team of specialists across technical services and support, monitoring financial performance, managing third-party supplier relationships, collaborating on equipment strategy, and managing equipment and spare parts inventory.
Key Responsibilities
* Manage a team of Service Specialists for machine installations, technical services support, training, spare parts warehousing, and equipment supply and demand planning
* Monitor financial performance and implement cost-effective solutions while maintaining service excellence
* Manage third-party technical service supplier relationships, including contract management, ensuring service level agreements are being met
* Collaborate with the out-of-home sales team on equipment strategy and portfolio selection
* Manage equipment and spare parts inventory
Requirements
We're looking for someone with at least 7 years' experience in a similar position, with a focus on providing a high level of customer service. Experience working with coffee equipment and collaborating with an out-of-home sales team is highly regarded.
You must be analytical, able to build and deliver strategy, and have experience managing a budget with cost-effective solutions.
What We Offer
In this role, you'll enjoy hybrid working arrangements, extensive onboarding programs, delicious coffee and tea on-site, and quarterly staff orders. You'll also benefit from Campos Coffee discounts, free parking, and access to special event leave and additional annual leave opportunities.
About Us
We're a leading coffee and tea company, serving millions of cups every day. Our mission is to unleash the possibilities of coffee and tea, and we believe in fostering a diverse, equitable, and inclusive organisation where everyone can thrive.