Delivery Operations Manager – Janison
The Selective Schools Program coordinates digital assessments for 30,000 students across 150 NSW venues annually through 5 high-stakes test events that demand flawless execution.
Each test day mobilizes
invigilators to ensure fair, secure testing for students statewide.
We're seeking an Operations Team Manager to lead a team of 6-8 staff who deliver all operational logistics.
You'll own recruitment, training, rostering, communications, and test day operations.
This role requires building robust processes, driving quality and timeliness, and managing real-time incident response during critical test windows.
You'll have decision-making authority over team operations within project parameters and accountability for a $1M+ operational budget.
This is a hands-on leadership role where your operational excellence directly impacts thousands of students and families.
Duties & Responsibilities
Lead and manage a team of 6-8 operations staff, fostering team cohesion and high performance
Build, document, and continuously improve operational processes and systems
Ensure all team deliverables meet State Department quality standards and deadlines
Maintain accountability for $1M+ operational budget
Recruitment & Rostering
Oversee recruitment of invigilators per test event, meeting target completion dates
Manage all rostering activities using Deputy platform
Ensure adequate coverage across 150 school venues for 5 test events
Training Design & Delivery
Oversee development of invigilation handbooks, SCORM courses, and in-person training programs
Ensure all training materials achieve DOE sign-off by target dates
Manage delivery of training to invigilators, achieving 100% completion by target date
Quality-assure all training content for accuracy and compliance
Communications & Stakeholder Management
Build and manage robust communication systems for large-scale, event-based staff engagement
Manage ongoing invigilation staff communications and queries
Liaise with Department of Education stakeholders, managing expectations and delivering to government standards
Test Day Operations & Incident Management
Design and finalize test day escalation and support model by target date
Lead test day management across all 5 high-stakes assessment events
Oversee real-time incident response and resolution across 150 venues
Ensure less than 5% of incidents escalated beyond venue level
Experience, Skills & Qualifications
Proven experience managing operations teams (minimum 5+ people) in complex delivery environments
Demonstrated experience working with government clients and / or high-stakes, compliance-driven environments
Hands-on management style with ability to balance strategic oversight and operational execution
Experience building operational processes and systems
Exceptional quality assurance capabilities and attention to detail
Experience managing budgets in the $500k–2M range
Proficiency with MS Suite
Strong track record in large-scale event management
Proficiency with Deputy (rostering) and LMS training platforms
Direct experience with NSW Department of Education
Background in education sector or assessment / testing programs
Experience with digital assessment delivery or examination logistics
Track record managing government contracts or tenders
What We Offer
We are a purpose-driven organisation offering a 'flexible' approach to work.
We understand one size doesn't fit all, so whatever works for the business, the team and your role – means endless possibilities for the flexibility you need.
We also offer :
Access to our Employee Share Ownership Programme with a share matching component
A day off for your birthday and 'freebie' days through the year
Flexible ways of working
A focus on virtual engagement and inclusivity to support our distributed workforce across the globe
Job Details
Seniority level – Not Applicable
Employment type – Full-time
Job function – Management
Industries – Education Administration Programs
Next Steps
If you are looking for an organisation that will support your growth, provide you with the flexibility you need and are looking for a greater purpose to exercise your skills, then please submit your application.
We can't wait to hear from you
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