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Retail leader - customer experience specialist

Busselton
beBeeCustomerExperience
Posted: 6 October
Offer description

We're seeking a seasoned retail leader to spearhead our store's success. As our ideal candidate, you'll possess a strong passion for delivering exceptional customer experiences and inspiring your team to achieve their full potential.


About the Role:

* Coach and develop a dedicated team of individuals, fostering a culture of excellence and encouraging them to grow professionally and personally.
* Lead by example, showcasing the highest standards in customer service and style expertise, while driving sales growth and achieving key performance indicators.
* Develop and implement effective workforce planning strategies, ensuring the right people are in the right roles at the right time.
* Maintain open communication channels, keeping stakeholders informed about store performance and progress towards goals.
* Identify opportunities for process improvements and implement changes that enhance efficiency and productivity.

Key Qualifications:

* Demonstrated leadership experience in retail, with a proven track record of success in team development and customer satisfaction.
* Strong communication and interpersonal skills, with the ability to build rapport with colleagues, customers, and external partners.
* Ability to think critically and make informed decisions, balancing short-term needs with long-term strategic objectives.
* Passion for staying up-to-date with industry trends and best practices, applying knowledge to drive business results.

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