Job Description
The Client Suites Concierge is a pivotal role that ensures a premium, tailored experience for clients and staff in our client meeting spaces.
* This includes conducting regular floor walks to note opportunities to elevate the experience and address issues proactively.
* Following up with staff or guests when resolving issues to ensure expectations are met and seeking further opportunities to over-deliver.
* Coordinating with client teams to prepare for client meetings, ensuring all necessary resources are available.
* Managing the client suites environment, maintaining cleanliness, organization, and brand consistency.
This position also involves providing knowledgeable assistance with technology and presentation equipment in meeting rooms, arranging and overseeing catering services, and acting as a central point of contact for client-related queries and wayfinding within the suites.
Key Responsibilities
1. Conduct regular floor walks to identify areas for improvement.
2. Resolve issues promptly and follow up with staff or guests to ensure expectations are met.
3. Coordinate with client teams to prepare for client meetings.
4. Manage the client suites environment, including maintenance and cleanliness.
5. Provide technical support and coordinate catering services.
6. Serve as a central point of contact for client-related queries.
Requirements
* Experience in customer service or hospitality, preferably in a corporate environment.
* Excellent communication skills, both written and verbal.
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Office suite and familiarity with meeting room management systems.