As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down to earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.
**About the team**
We are looking for a Customer Support Agent who will be be one of the first members of the Turo Australia team based in our Sydney office. You will be a key member of our five-person robust Customer Support team and the main point of contact for Turo users in Australia on weekdays and weekends. 5 shifts / week Monday to Sunday 40 hours total per week). Shifts alternate on a weekly basis with the team.
You will primarily be responsible for communicating with hosts and guests and providing customer support for Turo's Australian business. Your role will comprise many activities, including: monitoring and fixing reservations, providing top-quality customer support to our users, assisting customers with bookings, and troubleshooting issues. We want people who can grow with Turo and transition to a more impactful role as the business grows.
**What you will do**
- Field questions across a broad range of areas: billing, cancellations, guest experience, and host quality
- Ensure that Turo members receive the highest quality of service and that all issues are resolved in the shortest possible time
- Monitoring and modify reservations and provide top-quality customer support to our users
- Communicate empathy and excellent customer service when interacting with guests and hosts in handling conflict and high-stress situations
- Understand and be able to communicate Turo's services and share the company story
**Your profile**
- 1+ years of customer service experience
- Available to perform weekend and evening work (5 shifts/week, alternating schedules with team)
- Fluent in English
- Personable, outgoing individual who enjoys working with people and is able to handle conflicts and high-stress situations with grace
- Top-notch oral and written communication skills
- You want to work at a company that will impact our society, transportation, and the environment
- Experience using Slack, Kustomer, and Salesforce is a plus!
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**Benefits**:
- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- $2,000 Learning & Development stipend to invest in your career development
- $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
- $100 USD Monthly Turo travel credit
- Cell phone, internet and Fringe benefit stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
- Bi-annual Turbo Week (week-long, company-wide conference)
We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.
Aside from an award winning work environment and the opportunity to be part of the world's largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.
Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
**About Turo**
Turo is the world's largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France, UK and Australia. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.
Read more about the Turo culture according to Turo CEO, Andre Haddad.
📌 Customer Service Agent Ii
🏢 Turo
📍 Sydney