The Role
At Budget Direct, our Service Consultants are the trusted voice our customers rely on when it matters most. This is a hands‐on customer service role where you'll support customers over the phone, through their insurance journey to resolve their issues, and make sure every interaction leaves them feeling valued and supported.
If you enjoy helping people, solving problems, and being recognised for great work, this is an opportunity to build a stable career with a growing Australian insurer.
Important Information (Please Read)
* Employment type: Permanent, full-time (37.5 hours per week)
* Location: In‐office role in Kawana with on‐site parking
* Start date: Monday 27th April, 2026
* This full‐time role operates on a rotating roster from Monday to Friday, with your shifts scheduled between the hours of 7:00 am and 6:00 pm. You will also be rostered to work a maximum of one Saturday every 3 to 4 weeks.
* Next steps: Online assessment followed by phone discussion with our Talent Team.
What You'll Do
* Manage inbound customer calls from start to finish with confidence and empathy
* Resolve customer enquiries efficiently, aiming for first‐call resolution
* Retain customers by understanding their needs and offering the right solutions
* Balance quality, efficiency and customer satisfaction targets
* Work closely with your team to share ideas and improve how we do things
* Continue learning as systems, products and processes evolve
What We're Looking For
* Strong communication skills and a genuine interest in helping people
* You have a resilient and calm nature, allowing you to navigate complex conversations with confidence
* Ability to manage multiple tasks in a fast‐paced environment
* Comfortable working independently and as part of a team
* Willingness to learn new systems and processes
* Motivation to meet and exceed performance targets
Why You'll Love Working Here
* Performance rewards: Bonuses for strong results and ongoing development opportunities
* Leave that works for you: Annual leave, personal leave, volunteer leave, personal days, parental leave and the option to purchase additional leave
* Great culture: Team events, celebrations and a supportive workplace
* Purpose‐led work: Support your community through our A&G Difference program
* Wellbeing support: Mental health resources, fitness discounts and wellbeing initiatives
* Savings: Discounts on insurance products and access to retailer offers
* Career growth: Opportunities to develop and progress within the business
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