Investment and Product Governance Officer Infocus Wealth Management – Maroochydore QLD
Infocus is a national advisory firm dedicated to empowering advisers with the independence, infrastructure tools, and support they need to grow their businesses. For over 31 years, we’ve combined the scale of a leading organisation with the personal touch of a founder-led business, always staying true to our values of respect, integrity, and client-first advice. We combine leading edge technology, investment solutions, and a client-centric framework, ensuring advisers have everything they need to deliver exceptional advice.
We pride ourselves on our culture, our commitment to quality advice, and the opportunity we have to make a genuine difference in the lives of our clients. Our National Head Office is uniquely positioned here on Queensland’s Sunshine Coast, with our team of ~70 talented individuals right across Australia in our various state offices.
ABOUT THE ROLE
The Investment and Product Governance Officer will provide vital administrative support to the Research and Investment Management team, with a focus on product governance and risk management. The Investment and Product Governance Analyst will play a key role in assisting Infocus with meeting its product governance obligations via the implementation of policy, ongoing monitoring and review. This role is team-oriented and essential to supporting policy and product approvals, administration and reporting.
The role is ideal for someone who has had experience as a financial planner, working for an Australian Financial Services Licensee (AFSL) or a supporting role for a fund manager and enjoys working in a professional environment where attention to detail and proactive support are valued.
KEY OBJECTIVES
Assist in the maintenance and review of the Approved Product List (APL), including processing of non-approved product requests and tracking exceptions.
Update and maintain product data in our CRM to support monitoring, governance and reporting of investment product usage.
Support the implementation of the Group product governance framework including operational due diligence, compliance checks and ongoing product analysis.
Prepare reports and papers for Product Governance Committees including preparation of agendas and minutes.
Assist in the preparation and distribution of investor communications via our CRM ensuring these are accurate, timely and fit for purpose.
Manage inbound and outbound adviser communications via phone and email, ensuring timely and professional responses.
Work closely with the team to identify and implement process improvements in data management, workflow automation and reporting.
Build and maintain a broad range of relationships with key stakeholders.
ABOUT YOU
Minimum 3-5 years’ experience ideally gained in a financial planning role, working for an Australian Financial Services Licensee (AFSL) or in a support capacity for a fund manager.
Strong understanding of the financial services industry and the ability to thrive in a professional, detailed-orientated environment.
Intermediate skills in MS Office suite, particularly in Word & Excel.
Excellent verbal and written communication skills with client-outcome focus.
Robust analytical and problem-solving skills.
Exceptional organisational, time management and prioritising skills.
Ability and willingness to learn new technologies and systems.
A proactive mindset and ability to work independently and as part of a team
Coordinated the preparation and distribution of agenda packs for the Investment and Product Governance Committee, ensuring all members have the materials they need ahead of the meeting.
Updated and managed product data within our CRM to reflect changes in platform investment menus, supporting accurate governance and reporting.
Reviewed and responded to adviser requests for product approvals promptly and professionally, ensuring these are compliant with internal standards.
Participated in our weekly team meeting, where we shared wins, discussed challenges, and collaborated to support each other and improve outcomes for our adviser clients.
Collaborated with our technology team in our monthly catch-up to exchange ideas, share feedback and communicate openly about specific workflow improvements to streamline processes within our CRM.
Assisted with the review and distribution of client communications ensuring accuracy, information is presented logically and is easy for retail clients to understand.
Managed inbound and outbound adviser communications, responding promptly and professionally to queries and requests.
WORKING AT INFOCUS
At Infocus we are passionate about providing a workplace that empowers and strengthens our staff. We challenge each other to be innovative, confident and break down barriers. We are committed to ensuring we have a strong team culture and some of the ways we do this is by providing:
Team activities and events to encourage cross-team collaboration;
Commitment to both upskilling team members and advocating for internal promotions first, wherever possible;
Confidential support for you and your family through our Employee Assistance Program;
AIA Vitality membership program, providing discounts & offers for a variety of retail outlets and wellness centres.
If you're passionate about fund management and financial services and keen to join the Infocus team, we encourage you to apply via Seek. Please include both your resume and a cover letter with your application.
If you have not heard back from us within two weeks, please consider your application unsuccessful.
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