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* Fixed Term Full Time - 12 monthth | Hybrid Working
* A Competitive Salary | Discounts on Selected RACV Products
You will be part of a workplace where you feel you belong
RACV is continuing an exciting transformational journey that is revolutionising the way we work and the products and services we offer our members and customers into the future.
About the opportunity
Reporting to the BA Practice Team Leader, the Senior Business Analyst (BA) plays a critical role within the Program Management & Digital departments. This role focuses on significant Digital initiatives delivered by Agile-Scrum based Squads & Projects, with impacts ranging from simple to highly complex, across RACV.
You'll work closely with business and technical stakeholders and bring exceptional communication, stakeholder management, and analytical skills. Experience in Agile methodology is essential. Experience in Adobe Experience Manager, CMS and API documentation is highly desirable.
This could be just the right role for you
As a Senior BA you'll be the bridge between business and technology. You'll be a self-starter, proactive in your engagement. As we invest in career and development, the Senior BA will have the opportunity to coach and support other members of the BA Practice.
Come along for a new journey
You will be instrumental in ensuring our Program Management & Digital departments deliver exceptional service. Here's a glimpse of what you'll be doing:
* Lead scoping, planning, analysis, and documentation for BA deliverables.
* Document business processes, rules, requirements, benefits, dependencies, and risks.
* Collaborate with Product Owner on backlog grooming, options analysis, and benefits realisation.
* Produce high-quality epics, user stories, and acceptance criteria aligned with UX principles and Business Rules.
* Conduct stakeholder analysis and facilitate workshops and Refinement Sessions.
* Define current (as-is) and future (to-be) states for Digital experiences.
* Collaborate with Squads to define success metrics and acceptance criteria.
* Lead refinement and story elaboration sessions, participate in Scrum ceremonies run by Scrum Master.
* Liaise with support teams to create user guides and training materials.
* Provide transition documentation and support knowledge transfer.
* Share insights and learnings with the BA Practice.
Who we are looking for and what you will bring
* 5+ years' experience as a Business Analyst, with end-to-end project delivery.
* 3+ years' experience as a Senior Business Analyst (desirable).
* AEM/Content Management System/API experience or certification (required).
* Tertiary degree in Computer Science, MIS, or related field.
* Strong knowledge of Atlassian Jira & Confluence, Office 365, Visio, Figma, Miro, Google or Adobe Analytics, and draw.io.
* Experience in member-based or customer-facing organisations (preferred), in product-based Agile Squad.
* Exposure to a range of initiatives in regulated, service-driven environments.
* Strong stakeholder management skills including working with external offshore vendor teams.
There is so much on offer when you join RACV
* Flexible and informal work environment.
* Generous discounts on RACV insurance and roadside care.
* Club Membership and discounts across RACV resorts.
* Monthly updated discounts from corporate partners.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Application Process
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
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