Australian Citizens residing in Australia only respond.
* Contract start 02 January 2024 to 12 months.
* Australian Citizen, Richmond VIC, Surry Hills NSW, Deakin ACT, Midlands WA role.
The National Disability Insurance Agency's Office of the Chief Information Officer (OCIO) is undertaking significant work programs to deliver innovative ICT-based solutions that meet the needs of the National Disability Insurance Scheme.
We are seeking an experienced API and Integration Support Lead to join our dynamic team.
Duties
* Liaise with and assist NDIA Digital Partners in registering and subscribing to APIs from initial application through testing and compliance, and into production.
* Maintain and configure APIs and applications.
* Develop and maintain documentation on support processes, policies, and configuration.
* Manage a small team, undertake work allocation, review, provide guidance, and direction.
* Use strong communication and stakeholder management skills to deal with external customer partners, internal business staff up to management level.
* Troubleshoot API and integration issues and work with external vendors to resolve them.
* Become familiar with the token-based authentication system to help Partners with authentication problems.
* Work closely with level three technical and development teams to investigate and resolve complex incidents.
* Undertake testing of APIs and environments as required.
* Monitor and report on end-to-end API health, performance, and statistics.
* Collate, analyse and produce customised reports and dashboards as required in consultation with ICT and business teams.
* Raise support tickets with external vendors and follow through to resolution.
* Apply best practice ITIL methodology for incident management and service requests.
* Exhibit a strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission-critical environments.
* Undertake support and operations. Development is not required in this role.
Minimum Requirements
1. At least 35 years of experience working with APIs and/or Integration, ideally in a support/operation role.
2. Demonstrated experience managing and guiding a small team to achieve outcomes.
3. Excellent communication and stakeholder management skills to manage competing stakeholder groups.
4. Demonstrated experience developing and maintaining documentation on support processes, policies and configuration.
Preferred Qualifications
1. Any exposure to CRM systems is beneficial.
2. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
Every application requires addressing selection criteria as part of application submission.