About the role
Mater Hospital Brisbane is seeking a proactive and customer-focused Administration Officer to join the Ambulatory Services team on a full-time basis. This role will be a 4-month secondment maternity leave cover.
This is an exciting opportunity to work with Mater's Ambulatory Services Administration team, dedicated to the provision of exceptional care and service delivery.
Salary: $ $37.35 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits
What you'll be doing
As an Administration Officer, your responsibilities will include, but are not limited to:
* Delivering exceptional reception, telephone, and call centre services, with a strong focus on patient, visitor, and staff experience.
* Ensuring clear and effective communication across various hospital departments and services.
* Managing patient information within multiple databases, including:
- Registering and updating patient details
- Managing referrals
- Coordinating waitlists
- Scheduling appointments
- Performing other administrative duties as directed by your line manager.
We are seeking a motivated individual with strong organisational skills, attention to detail, and a commitment to delivering high-quality service in a dynamic healthcare environment.
About you
* Previous experience in a medical administration support role within a hospital/healthcare environment
* Advanced computer skills including competence in using multiple Patient Administration systems (or the ability to quickly learn these systems)
* Excellent customer service, interpersonal communication skills, and a learning mindset
* Strong focus on data quality, and the ability to organise and prioritise work effectively within a fast-paced team environment.
Why join us?
Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare, education, fundraising & philanthropy and research — and it's our people who make the difference.
We're looking for passionate individuals to join our team and help shape the future of care. At Mater, you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
* Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
* Grow your career with access to industry-leading training and professional development through Mater Education
* Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
* Access a range of health and wellbeing services with a corporate discount on private health insurance
* Exclusive discounts across dining, retail, travel, accommodation (just to name a few)
* Stay active with unlimited access to discounted gyms via the Fitness Passport program
* Convenient, discounted on-site parking
* Enjoy great food with reduced prices at our campus cafés and coffee spots
* Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team
Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER
Applications close on Thursday 5th February 2026. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW
Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.
Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.
For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.
Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.