Overview
A leading technology firm in New South Wales is seeking a Solutions Architect to drive customer adoption of AI capabilities within Amazon Connect. This role emphasizes customer data readiness and requires expertise in AI model selection, integrations, and contact center technologies. The ideal candidate will have over 5 years of experience in CCaaS implementation and strong communication skills for both technical and executive audiences.
Responsibilities
* Solution design that enables AI capabilities in Amazon Connect.
* Data assessments to ensure readiness for AI-enabled workflows.
* Provide AI testing guidance and validation throughout implementation.
Qualifications
* 5+ years of experience in CCaaS (contact center as a service) implementations.
* Expertise in AI model selection, integrations, and contact center technologies.
* Strong communication skills for both technical and executive audiences.
Location
Sydney, NSW, Australia
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