Overview
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in various sectors including finance, telecom, identity, security, retail, sports entertainment, government, and IoT. Our diverse team of 14,000 people from over 20 nationalities works together to impact citizens and nations worldwide. Protecting your identity is paramount in this ever-changing world. Join us in ensuring one person—one identity.
Responsibilities
* Monitor accounts receivable trade aging, initiate collection calls on past due balances, and investigate customer disputes causing delayed or partial payments.
* Resolve client inquiries related to disputes or clarifications needed for payment processing. Collaborate with relevant departments to ensure timely delivery when credit adjustments are necessary.
* Coordinate with Sales & Project Management to escalate uncollected balances if the collection team is unsuccessful.
* Update weekly cash collection files with account statuses and comments for management and treasury teams to support cash forecasting and overdue cash monitoring.
* Complete client account reconciliations to facilitate timely invoice collection and dispute resolution.
* Prepare weekly and monthly aging reports on collection status for review meetings.
* Escalate customer issues when necessary and enforce Credit Management policies, including placing holds or releasing accounts as appropriate.
* Ensure payment and invoicing terms are correctly set up according to contracts and purchase orders.
* Prepare bank deposits for checks received via mail and assist with ACH payments.
* Support during audits by gathering and preparing necessary documentation.
* Assist with vendor form completion and portal updates.
* Support the Manager with special projects as needed.
Qualifications
* Minimum of 5 years' collection experience with an associate degree or equivalent in Finance, Accounting, or related field.
* Experience with accounting software such as Great Plains is a plus.
* Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
* Ability to meet deadlines and work effectively under pressure.
* Strong objectivity, independence, and stakeholder challenge skills.
* Experience working across diverse cultures and environments.
* Team player with a proactive attitude to achieve results and face challenges positively.
* Competent in operating computers and office equipment.
* Highly detail-oriented and capable of multi-tasking in a fast-paced environment.
* Excellent oral and written communication skills with customers and colleagues.
* Ability to work independently and collaboratively.
* Exceptional customer service skills.
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