Are you looking for a career that combines your passion for community building with your skills in leadership and operations?
We have an exciting opportunity for a Community Manager to lead one of our student accommodation communities.
This high-impact role will see you shaping daily operations, nurturing a sense of belonging among residents, and driving resident engagement.
The successful candidate will take full ownership of the property's performance, leading an onsite team, optimising resources, and cultivating a safe, welcoming, and engaging community.
Key Responsibilities:
* Leading and Inspiring: Champion company values and cultivate a positive, high-performing team culture that enhances the student experience.
* Building Community Connections: Develop strong relationships with students, universities, and local stakeholders to foster a vibrant and engaged community.
* Driving Resident Engagement: Actively connect with residents, gather feedback, and implement initiatives that boost satisfaction and retention.
* Planning Memorable Events: Oversee the planning and delivery of engaging events that contribute to a dynamic and supportive living environment.
* Leading Marketing and Leasing Strategies: Partner with marketing to implement localised campaigns, track market trends, and drive occupancy and revenue growth.
* Delivering Operational Excellence: Ensure seamless tenancy management, effective vendor coordination, and well-maintained facilities aligned with compliance standards.
* Championing Financial Accountability: Prepare budgets, monitor financial performance, attend P&L reviews, and manage costs to meet business targets.
* Promoting Health & Safety: Ensure compliance with WHS standards, manage incident reporting, and maintain a safe living environment for all.
* Coaching and Developing Teams: Provide mentoring, set clear goals, and support team development to drive high performance and future succession.
* Staying Ahead of the Curve: Identify opportunities for operational improvements and stay updated on industry trends, compliance, and student housing best practices.
Requirements:
* Bachelor's degree or equivalent experience in property management, hospitality, customer service, or sales experience in multi-family housing or student accommodation.
* Proven ability to lead teams, manage performance, and foster a culture of service excellence.
* Strong commercial acumen and financial management skills, with a track record of achieving revenue and occupancy goals.
* Knowledge of tenancy legislation, WHS regulations, and property operations.
* Exceptional communication and interpersonal skills — with cultural awareness and the ability to engage diverse student cohorts.
* Organised, agile, and comfortable navigating fast-paced, high-capacity environments.
* Computer literate with proficiency in Microsoft Office and property management systems.
* Compliance & Licensing – Must hold a valid driver's license, and have the ability to obtain a favourable National Criminal History Check and Working with Children check.