Join to apply for the Customer Operations Manager role at IKEA
11 hours ago Be among the first 25 applicants
Join to apply for the Customer Operations Manager role at IKEA
Get AI-powered advice on this job and more exclusive features.
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
Working at IKEA has its benefits and rewards:
• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information:
• This role is Permanent Full-time, 76 hrs/fortnight.
• The Hiring Manager for this role is Jayden Bickle, Deputy Market Sales and Customer Experience Manager
• Applications close Friday 15 August 2025
• You must have the availability to work a rotating roster with a mix of day and evening shifts between the hours of 8am and 10pm. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
ABOUT THIS WORK AREA
As Customer Operations Manager your responsibilities will include:
• Securing operational excellence and a customer friendly, efficient and cost-effective execution of the payment and returns processes.
• Lead, coach and develop your team of Customer Co-workers and Team Leaders, building competence and high performance, identifying talent, and securing succession
• Lead a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey.
• Proactively share customer insights for business and customer experience improvements.
• Analyse customer related financial KPIs and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers - including accountability of the customers and compensations budget.
• Implement the global solutions, services and tools that support the daily operations within the customer function
• Provide family friendly environment that converts more visitors to happy customers
As Customer Operations Manager you are/have:
• Experience building a high performing team and securing succession. You resonate with the IKEA values and lead by example, supporting and developing your team with a continuous improvement mindset.
• Experiencing influencing stakeholders and leading a customer-centric culture.
• Experience leading the business through your people and securing operational excellence with flexibility, simplicity, and speed.
• Able to be adaptable in a constantly changing, fast-paced retail environment.
• A highly developed skillset in analysing data, being able to derive insights, identify pain points, create solutions, and influence across the business to drive customer satisfaction.
• Strong communication and a highly collaborative approach.
• Able to effectively create and execute action plans that deliver business results.
We need people like you
At IKEA, work is so much more than a job. Come join us
YOUR RESPONSIBILITIES
As Customer Operations Manager your responsibilities will include, but are not limited to:
• Contribute ideas and insights to the creation and operations implementation of the local customer relations action plan
• Execute and follow up a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey
• Build business competence and lead, coach and develop the full team promoting individual growth and securing a high performing team
• Implement the global solutions, services and tools that support the daily operations within the customer function
• Analyse customer related and financial KPI's and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers including accountability of the customers and compensations budget
• Provide family friendly environment that converts more visitors to happy customers
• Ensure a customer friendly, efficient and cost-effective execution of the payment process
• Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co-workers in execution and follow up
• Secure operational excellence in daily operations in order to enhance the customers shopping journey
• Identify and develop the many talents in the unit and within the department to secure succession planning
• Support proactively with customer insights for business and customer experience improvements.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Retail
Referrals increase your chances of interviewing at IKEA by 2x
Sign in to set job alerts for "Customer Operations Manager" roles.
Millers Point, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 4 days ago
Double Bay, New South Wales, Australia 2 weeks ago
Inner West, New South Wales, Australia 2 weeks ago
North Sydney, New South Wales, Australia 4 weeks ago
Sydney, New South Wales, Australia 2 days ago
North Ryde, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 4 weeks ago
Sydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 3 weeks ago
Customer Service Manager - Coles Supermarkets - Parramatta
Parramatta, New South Wales, Australia 1 week ago
Moorebank, New South Wales, Australia 1 week ago
Silverwater, New South Wales, Australia 1 week ago
Auburn, New South Wales, Australia 3 weeks ago
Relationship Manager / Customer Service / Sales
Chatswood, New South Wales, Australia 2 weeks ago
Campbelltown, New South Wales, Australia 6 days ago
Casula, New South Wales, Australia 1 week ago
Sydney, New South Wales, Australia 2 weeks ago
Silverwater, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 19 hours ago
Sydney, New South Wales, Australia 2 weeks ago
North Rocks, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Executive Manager - Customer Data Centre of Excellence
Sydney, New South Wales, Australia 3 hours ago
Sydney, New South Wales, Australia 1 day ago
IDeaS Success Manager (Hotel Revenue Management))
Sydney, New South Wales, Australia 1 day ago
Surry Hills, New South Wales, Australia 4 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr