Work for a progressive and innovative FinTech company based in Toorak No financial experience required. Applicants from all backgrounds welcome! Amazing workplace culture, where you are supported and rewarded! Looking to start a career in finance or collections? We provide full training, ongoing support and a fun, inclusive team environment. If you're confident on the phone, a great communicator and love solving problems we want to hear from you! Come and join Australia's most open-minded lender, Bizcap! Bizcap is the leading provider of fast and convenient business loans in Australia and New Zealand. With our simple online application process and unique approach to credit assessment, we cut out the mounds of paperwork and long wait times commonly associated with loans, ensuring businesses get access to cash in as little as 3 hours. Since the company’s inception in 2019, Bizcap has helped more than 21,000 happy customers get the finances they need to take their businesses to the next level, funding more than $850 million in loans. With our award winning products and customer service, we are one of the foremost FinTechs in our field. We know people are our most valuable asset and we're actively looking for great individuals to join our team, make an impact and most importantly love what they do! Working at Bizcap means you’ll be part of a fast-paced work environment, where staff members are rewarded with trust and autonomy to perform their roles. Our colleagues are proactive, inquisitive and take ownership of their tasks, striving to maintain a high standard of performance. We embrace diversity in our people and our thinking, providing a collaborative and respective workplace for all. Why Join Bizcap? No experience needed – we’ll teach you everything you need to know! Structured onboarding and ongoing mentorship Clear career path with room to grow into senior or leadership roles Performance bonuses for hitting your goals Awesome team culture – we celebrate wins, eat lunch together and genuinely like working with each other Beautiful modern office in Toorak Village (close to public transport and great coffee) About the Role: We’re growing our Recovery team and need a confident communicator to help us support customers post-funding. You'll be contacting small business clients to help manage overdue loan payments, always with empathy and professionalism. This role is ideal for someone looking to break into finance or collections with full training provided. What You’ll Do: Make outbound calls to customers regarding missed payments Respond to inbound queries and work through solutions Record payment plans and outcomes accurately in our system Collaborate with internal teams to escalate or resolve accounts Maintain a high level of customer care while achieving your targets Who We're Looking For: You’re friendly, clear and confident when speaking to others You enjoy helping people and solving problems You can stay calm under pressure and think on your feet You’re comfortable using computers and open to learning new systems You’re driven by goals and growth – both personal and professional No prior financial services or collections experience is required. We welcome candidates from all walks of life, including hospitality, retail, customer service and admin backgrounds. Awards & Recognition: 2024 Certified as a 'Great Place to Work' 2023 Finalist – FinTech Australia: Best Workplace Diversity 2023 Female FinTech Leader of the Year 2022 Winner - WeMoney Awards: Best for Small Business Loans 2022 Winner - WeMoney Awards: Outstanding Customer Services – Business Loans 2022 Finalist - WeMoney Awards: Best Innovation in Business Lending 2021 Finalist - FinTech Australia: Employee Culture and Diversity 2020 Finalist - FinTech Australia: Emerging Fintech Organisation of the Year 2020 Finalist - FinTech Australia: Excellence in Business Lending 2020 Finalist - My Business: FinTech Business of the Year Ready to kickstart your career in one of Australia’s most dynamic FinTechs? Apply now and let’s grow together. Please note, due to the anticipated volume of applications, only shortlisted candidates will be contacted.