Cyara ( is the world’s leading AI-led CX transformation platform dedicated to delivering customer smiles at scale. It offers comprehensive end-to-end customer experience assurance and is trusted by leading brands across various regions (US, EMEA & APAC) and industries, including Financial Services (Citigroup, ANZ, NAB...), Tech / B2B Software (Google, Salesforce...), Telco / Media (AT&T, Optus...), and Retail / Ecommerce (Macy’s, Woolworths...).
Privately owned by K1 Investment Management ( Cyara has already achieved $75M ARR through profitable growth and aims to surpass $200M ARR in the coming years. The company fosters a fast-paced, results-oriented work culture focused on continuous improvement, maintaining an inclusive team atmosphere, offering competitive compensation, and supporting a fully remote work environment.
What will be your Mission?
* Support our growth strategy as a Senior Enterprise Account Executive, reporting directly to SVP Sales International, Guillaume Machefaux (
* Focus on opening and expanding new strategic enterprise accounts in Australia / APAC, as well as farming and retaining existing accounts to grow ARR in the region. Your responsibilities include:
* Developing a robust prospecting and expansion strategy, focusing on targeted industries, companies, and personas, in collaboration with marketing and business development teams, leveraging social media, events, cold calling, and emails.
* Qualifying opportunities using proven sales methodologies (e.g., MEDDPICC) to assess business fit and articulating Cyara’s value proposition.
* Delivering tailored sales and product presentations that address customer needs, with support from the Solution Sales team.
* Establishing and nurturing relationships with key stakeholders and decision-makers, acting as a trusted advisor, and leveraging executive sponsorship.
* Negotiating agreements, handling customer objections, and using trading techniques to achieve mutually beneficial outcomes.
* Closing deals by overcoming obstacles and securing contracts and purchase orders, with support from legal and finance teams.
* Building a comprehensive plan to achieve quotas within a fiscal period, including Territory, Account, and Close / Win Planning.
* Updating and assessing opportunities weekly to generate accurate forecasts and proactively address potential obstacles.
* Maintaining planning tools to facilitate cross-functional discussions, deal reviews, and engagement with executives.
What should you bring in terms of skills / expertise?
* Proven B2B SaaS sales experience, with a range of 5+ to 8+ years, depending on the candidate, with salary packages reflecting experience.
* A track record of meeting or exceeding $1M+ annual quotas and closing high-value deals (6-7 figures) with multinational enterprise clients, involving complex purchasing processes and multiple decision-makers.
* Industry knowledge related to CX, contact centers, chatbots, or quality assurance is strongly preferred; at minimum, the ability to sell complex technical solutions by translating customer pains into business benefits.
* Experience selling in Australia and APAC, with existing customer networks in sectors such as Banking, Insurance, Tech, B2B Software, Telco, Media, Retail, Ecommerce, Hospitality, or Travel.
* Expertise in both new logo acquisition and customer expansion through upselling and cross-selling, with a proactive, 'go and get' attitude.
* Familiarity with fast-paced, US/private equity-owned SaaS scale-ups, including sales methodologies and forecast accuracy.
* A professional demeanor, positive and resilient attitude, problem-solving skills, proactive learning mindset, and strong collaboration and team spirit.
* Comfort with remote work, good time management, high self-motivation, and a strong work ethic.
* Based in Australia, fluent in English (native or fluent); additional languages are a plus.
If interested or knowing someone who might be, apply online now.
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