Job Overview
The SOE Technical Specialist is responsible for designing, implementing, and maintaining the Standard Operating Environment (SOE) across all end-user devices.
Main Responsibilities:
* Lead the development and deployment of the SOE on desktops, laptops, virtual machines, kiosks, and mobile devices
* Manage Microsoft Endpoint Configuration Manager, Intune, Horizon VDI, and oversee patching, application packaging, automated distribution, and version control
* Administer system configurations, policies, firmware, and automation scripts to ensure a secure environment
* Maintain desktop images, plan hardware and OS upgrades, and manage software lifecycle
* Provide expert-level support to users and projects, ensuring timely incident resolution
* Collaborate with vendors, manage software licensing, and oversee asset lifecycle planning
* Ensure compliance with change management processes and cybersecurity standards
Key Requirements:
* Strong technical expertise in Microsoft Endpoint Configuration Manager, Intune, Autopilot, and Endpoint Analytics
* Proficiency in Active Directory, Group Policy, and scripting (PowerShell, VBScript, Batch)
* Experience with enterprise-scale software deployments and modern endpoint management strategies
* Proactive, analytical mindset with excellent troubleshooting skills
* Strong communication and customer service abilities
About the Role
This role requires a high level of technical expertise, attention to detail, and strong communication skills. The successful candidate will have experience working with Microsoft technologies and a proven track record of delivering complex IT projects.