Level 1 Systems Support
Full Time salary $86,112.00 per annum, plus superannuation
Demonstrated experience across multiple computer networks and systems
Skilled at providing IT support across an organization and liaising with company stakeholders
About the Role
The IT Administrator at Fulham is responsible for the day-to-day support and maintenance of the IT systems and applications used throughout the Prison. Including but not limited to collaborating on projects relating to GEO’s IT systems.
You will also provide support on an ad hoc basis to GEO partners, stakeholders and other Centres.
This in an on-site only position at Fulham Correctional Centre.
Key Accountabilities
IT Support
- Provide first and second level support to staff, prisoners and other stakeholders for all GEO IT networks, systems, and applications, including liaising with third-party providers when required.
- Provide afterhours support for high-priority issues (roster)
- Use and maintain the IT Service Desk ticketing system, planning, and prioritizing systematically to minimize backlog and ensure operational efficiency.
IT Network and Systems Maintenance
- Install, configure, and troubleshoot IT infrastructure, including staff PCs, networking equipment, printers, desk phones & video conferencing equipment.
- Monitor performance of GEO systems, ensuring issues are appropriately escalated and resolved.
- Ensure system and data security is maintained in compliance with GEO Policies and regulatory requirements.
- Maintain and develop excellent working relationships with key suppliers.
IT Projects
Provide technical assistance to project teams and undertake technical project roles when required, supporting the roll-out of new applications and solutions.
Essential:
- A combination of relevant experience or education/training in a corporate IT support position, including but not limited to first level IT Support and IT systems.
- Effective written and verbal communication skills.
- Ability to work independently and within a collaborative team environment.
- Maintain strict confidentiality whilst working with sensitive and personal information
- Strong interpersonal skills with the ability to work productively with diverse stakeholders
- Exceptional time management, organisational and administrative skills.
- Ability to achieve outcomes within agreed timeframes and under time pressures.
- Exceptional multi-tasking and problem-solving skills.
- Demonstrated experience administering Local Area Networks, including virtual Lan (VLAN).
- Working knowledge of Microsoft Windows 10/11 and Office 365 in a hybrid configuration.
Desirable:
- Ability to interpret and comply with data and network security principles in accordance with the Australian Government’s Protective Security Policy Framework (PSPF). Including but not limited to Information Security Manual (ISM) and classified networks.
- Basic PowerShell scripting for AD tasks.
Experience with the following:
- Cisco network and video conferencing equipment
- AS400 systems
- Microsoft SQL
- Microsoft SharePoint
- Manage Engine Service Desk & Endpoint Central
- Audio Visual equipment
- Biometric identification technologies
- Citrix published desktop and published applications
Other Requirements of the Role
- Ability to work within a correctional setting, which will involve direct contact with prisoners.
- Valid and current full Australian driver’s license.
- Satisfactory completion of a National Criminal History Check.
- Ability to obtain and maintain a security clearance.
- Work outside of ordinary business hours may be required on occasion.
Salary & Benefits
At GEO, we are dedicated to creating a safe, secure, and healthy workplace that not only supports your professional growth but also allows you to make a meaningful impact on the lives of others. With us, your skills will be challenged and developed in a progressive, service-driven environment.
- Subsidised Gym Membership via Fitness Passport for a healthier lifestyle.
- CommBank partnership with a range of offers.
- Medibank discounts: Reduced rates on health insurance plans through Medibank.
- Continuous skills and professional development opportunities
- Free parking, uniform provided and subsidised meals.
- Access to EAP services.
Company Overview
Fulham Correctional Centre is the largest privately managed prison facility in rural Victoria, located in Fulham. With a focus on rehabilitation and reintegration, the Centre manages a population of up to 1049 male prisoners, including a Transition Community Program. Our mission is to provide offenders with the prospect to engage in work, education, and transformative programs that address the root causes of criminal behaviour.
We believe in creating pathways to community safety through innovative rehabilitation initiatives. By providing comprehensive support and resources, we aim to facilitate successful reintegration for our prisoners, significantly reducing recidivism rates and promoting positive community outcomes.
For more information about our organisation, please visit our website at www.geogroup.com.au
How to apply:
Please click the Apply Button on this advertisement to lodge an application.
Applications must include a resume and a one-page cover letter.
Applications Close: Midnight, Sunday 2nd November 2025
Please note: Only permanent Australian residents, Australian citizens or candidates with unrestricted visas and the right to work in Australia are eligible to apply for this position.
The application process has several stages, and should your application advance, you will be expected to engage in the following steps:
- In-Person (preferred) or Virtual Interview Attendance.
- Reference checks will be conducted following the interview.
- National Police Certificate Authority Clearance
- Pre-Employment Medical and Fitness Assessment, which will be covered by our organisation. The evaluation will likely include various aspects, including assessed lifting capacity, aerobic fitness, lung function, grip strength, upper body strength, lower body strength, and core strength.
Important: Please note that Pre-Employment clearance can take up to approximately 8 weeks.
For further enquiries, please contact a member of the Human Resources Team at Fulham Correctional Centre, on (03) 5142 3800 or at FulhamHR@geogroup.com.au
Make a real difference – apply now!
GEO is an Equal Employment Chance Employer
Aboriginal and Torres Strait Islander applicants are highly encouraged to apply
We are always looking for people to join our company who share the values that we stand for:
INTEGRITY RESPECT ACCOUNTABLE AGILE CUTTING-EDGE
Apply Now
📌 Information Technology (IT) Administrator
🏢 The GEO Group Australia
📍 Fulham