Job Opportunity:
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About the Role:
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The Guest Services Agent will provide exceptional customer service to our guests, handle reservations and check-in procedures, and assist with various tasks as needed.
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Key Responsibilities:
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* Conduct reservation, check-in, and departure procedures for guests
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* Provide excellent customer service and respond to guest queries and special requests
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* Operate a computer system to process guest data and manage room assignments
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* Assist guests with charges and payments
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* Follow procedures and ensure attention-to-detail for all data processing
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* Work collaboratively with the team to provide a seamless guest experience
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Requirements:
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* Confident personality with an aptitude for teamwork, patience, and hospitable service
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* Strong English writing/reading/speaking communication skills
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* Proficient technology skills and attention-to-detail
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* Ability to work under pressure and manage a variety of situations
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Benefits:
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As part of our team, you will have opportunities to learn and develop skillsets in a collaborative and supportive environment.
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What We Offer:
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Hilton offers a leading global hospitality company with over 7,000 hotels in more than 120 countries and territories.
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