Benefits
* Office located in Pemulwuy, 2145
* Permanent full-time opportunity
* Salary: $70,000+ Super
* Exceptional training provided
About the company
A 3PL & 4PL Healthcare distribution provider servicing over 60 principles across Pharmaceutical & Medical Devices. They offer warehousing, distribution, Clinical Trial logistics support, Secondary Packaging, Accounts management, Customer Service, and more. The company prides itself on service and ensuring healthcare accessibility across Australia.
About the opportunity
Joining a team of 9 in Customer Service, you will manage key accounts daily, organise inbound and outbound deliveries, communicate with customers (public and private hospitals, surgeries, community pharmacies, clinics), raise POs, and manually process orders in SAP. Extensive training is provided.
Duties
* Manage your own portfolio of principles (clients) daily
* Manage inbound and outbound product deliveries
* Manually enter orders in SAP, raise POs, chase payments, and process compassionate orders
* Answer 20-30 calls per day from customers and principle clients
* Problem solve to ensure successful patient outcomes
* Provide product knowledge to customers
* Report on fulfilment and stock availability
* Liaise with medical practitioners and stakeholders for optimal patient care
Skills and Experience
* Customer service experience in Medical Device or Pharmaceutical industry preferred
* SAP experience required
* Excellent verbal and written communication skills
* High attention to detail and understanding of urgency
* Ability to work accurately in a fast-paced, high-pressure environment
* Strong problem-solving skills and investigative mindset
Culture
The team is diverse, passionate, and hardworking. Led by an experienced team leader, they foster a fun atmosphere with a strong work ethic. Working five days in the office, the team is described as proactive and engaged.
How to Apply
Click apply or contact Kelly-Ann Turner, Recruitment Consultant, at 02 8877 8772 for a confidential discussion.
About Healthcare Professionals Group
We recruit across all healthcare sectors: Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care, covering roles from executive to entry-level across various disciplines.
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