Job Summary
The Executive Housekeeper is responsible for overseeing the day-to-day operations of the housekeeping department, ensuring the hotel is consistently clean, well-maintained, and meets high standards of cleanliness and guest satisfaction. This role involves managing housekeeping staff, coordinating cleaning schedules, handling inventory and supplies, and maintaining compliance with health and safety regulations. The Executive Housekeeper will work closely with other hotel departments to ensure a seamless guest experience and that the hotel's aesthetic and cleanliness standards are met.
Key Responsibilities
* Leadership & Team Management:
o Lead, supervise, and train housekeeping staff to ensure high standards of cleanliness and efficiency.
o Assign daily tasks and responsibilities to housekeeping team members, ensuring proper coverage and efficiency.
o Conduct performance evaluations, offer feedback, and support professional development for the housekeeping team.
o Maintain a positive and productive work environment by motivating and engaging the housekeeping team.
o Schedule staff to ensure optimal coverage, including during peak times and special events.
* Cleaning & Maintenance Standards:
o Ensure that all guest rooms, public areas, and back-of-house areas meet the hotel's cleanliness and quality standards.
o Oversee room inspections and ensure that rooms are thoroughly cleaned, well-maintained, and prepared for guest arrivals.
o Regularly review and update housekeeping procedures and checklists to maintain high standards of cleanliness.
o Work closely with the maintenance department to address any room or facility maintenance issues promptly.
* Inventory & Supplies Management:
o Monitor and manage inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels are maintained.
o Order supplies and ensure they are properly stored and used efficiently, keeping costs within budget.
o Conduct regular inventory checks and maintain detailed records of housekeeping supplies and equipment.
* Guest Satisfaction & Quality Control:
o Ensure a high level of guest satisfaction by responding to guest requests and addressing any housekeeping-related issues promptly and professionally.
o Investigate and resolve any guest complaints related to cleanliness or housekeeping services.
o Conduct routine inspections of guest rooms and public areas to maintain consistent quality and cleanliness.
o Implement guest feedback and continuously improve housekeeping services based on customer needs and expectations.
* Health & Safety Compliance:
o Ensure all housekeeping staff comply with hotel policies, procedures, and safety standards, including proper use of cleaning chemicals and equipment.
o Maintain compliance with health and safety regulations, including sanitation standards and OSHA guidelines.
o Ensure that housekeeping areas are safe and hazard-free, reporting any safety concerns immediately.
* Budgeting & Cost Control:
o Assist in developing and managing the housekeeping department's budget, tracking expenses, and ensuring cost-effective operations.
o Monitor and control departmental expenses, including labor costs, cleaning supplies, and equipment.
o Implement strategies to improve operational efficiency and reduce waste.
* Collaborate with the Front Desk, Maintenance, and other departments to ensure smooth operations and the timely resolution of issues.
* Communicate regularly with hotel management to report on department performance, inventory needs, and staffing requirements.
* Participate in management meetings and provide input on strategies for improving hotel operations and guest satisfaction.
Qualifications
* Education & Experience:
o High school diploma or equivalent required; a degree in Hospitality Management or a related field is a plus.
o Minimum of 5-7 years of experience in housekeeping, with at least 3 years in a supervisory or management role, preferably in the hospitality industry.
o Previous experience managing a team, handling budgeting, and maintaining cleanliness standards in a hotel setting.
* Skills & Knowledge:
o Strong leadership skills with the ability to motivate and manage a diverse team.
o Excellent organizational skills and attention to detail.
o Solid understanding of cleaning products, equipment, and hotel housekeeping standards.
o Knowledge of health and safety standards and sanitation procedures.
o Proficient in using housekeeping management software and Microsoft Office Suite.
o Ability to multitask and prioritize effectively in a fast-paced environment.
* Personal Characteristics:
o Strong communication and interpersonal skills, with the ability to interact effectively with staff, guests, and other departments.
o Ability to handle sensitive guest issues with tact and professionalism.
o Self-motivated, results-oriented, and proactive in identifying and resolving issues.
o Positive attitude, with a strong commitment to customer satisfaction and high standards.
Physical Demands
* Ability to lift and carry heavy objects, including cleaning supplies and linens (up to 50 pounds).
* Ability to stand, walk, and bend for extended periods.
* Flexibility to work shifts, including weekends, holidays, and evening hours as needed.
JSK Hospitality is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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