As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take outstanding pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Let's Go Further Together.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Club Lounge Team Leader, you'll be responsible for supervising Club operations, including—but not limited to—service mise en place, equipment set up and pack down, and food and beverage service. You'll create the warm atmosphere that makes our guests feel at home in any location.
**A little taste of your day-to-day**:
- Provide personalized food & beverage and guest service to a luxury standard, ensuring guest satisfaction.
- Explore ways to enhance guest experiences with tailored amenities or services.
- Maintain departmental standards and procedures, supporting your team to do the same.
- Assume responsibility for all aspects of Club Lounge service, including setup, clearing, and closing procedures.
- Perform front office tasks as needed, including guest reservations, requests, and billing.
- Drive team performance in soft skills, emphasizing Guest Love, Loyalty Recognition, and Problem Handling while ensuring 100% IHG Brand Compliance.
- Encourage guest feedback and promptly address complaints and concerns.
- Communicate guest feedback and relevant information to management professionally and in a timely manner.
- Support in promoting teamwork and high quality of service by communicating daily and coordinating with other departments
- Foster a supportive and inclusive environment within the team to drive motivation and enhance overall morale.
- Participate in colleague induction, onboarding, training, and development.
- Assist in developing training programs to enhance colleagues' skills in customer service, food and beverage, and problem-solving.
- Establish and maintain effective working relationships with colleagues and departments.
- Provide feedback, attend meetings, and stay updated on hotel/corporate communications.
- Engage in discussions with your Manager regarding performance and career progression.
- Assist with UKG management, including scheduling and leave requests.
- Ensure food and drinks are securely stored, minimizing waste by keeping stock replenished.
- Coordinate regular stocktakes and manage inventory levels accordingly.
- Support implementation of workplace health, safety, and wellbeing initiatives.
- Participate in investigations and recommend corrective actions for workplace incidents.
- Facilitate reporting of workplace hazards and incidents.
- Handle ad-hoc duties as needed to support the team.
**What we need from you**
- Demonstrated experience in a hotel environment, preferably in either front desk or food & beverage
- Previous experience in leading a team is highly regarded
- Compliance with local laws on food handling and serving alcohol - you'll need to be above the minimum age required and have valid South Australian Responsible Service of Alcohol Certification
- Communication skills - guest will need to come to you with concerns as well as compliments, so you'll be easy to talk to
- Your problem solving skills will turn issues into opportunities so every guests leaves with great memories
- Fluency in English - extra language skills would be great, but not essential
- Flexibility
- morning, night, weekend and public holiday shifts are all part of the job
- Strong - sometimes you'll need to lift, push, pull big objects up to 23kgs
**What you can expect from us**:
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's well-being, including:
- Paid birthday leave
- Hotel perks like accommodation and food & beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options.
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG.
- Access to our discount retail platform that makes your pay for even further
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran sta
📌 Club Intercontinental Team Leader
🏢 InterContinental
📍 Adelaide