Customer Experience Specialist - David Jones Kotara - New location
Established in 1938, Oroton has evolved to be a modern lifestyle brand focused on craftsmanship, accessible luxury and a unique Australian sense of beauty.
We are inspired by our purpose of creating accessible modern luxury for real life and sharing it with the world.
This role is a casual position offering approximately 20 hours per week.
You will need availability across both weekdays and weekends and late night trade as required.
About the role
Step into a brand-new chapter with Oroton.
We're opening a fresh new concession at David Jones Kotara this November 2025 — our first in this location — and we're looking for a passionate Team Member to help bring this store to life and create an exceptional experience from day one.
In this role, you'll be at the heart of creating memorable shopping experiences — delivering exceptional service, offering personalised style advice, and making every customer feel valued.
You'll thrive in a fast-paced, high-energy environment where your ability to connect with people and drive results will shine.
From assisting customers in finding their perfect pieces to managing high-volume stock and ensuring our products are beautifully presented and easily accessible, your impact will be felt in every corner of the store.
Responsibilities
Leading and inspiring: Lead by example, foster a customer-first mindset and ensure exceptional service with every interaction.
Energising operations: Manage day-to-day store tasks, including stock organization, customer service and sales, ensuring a seamless shopping experience.
Driving visual excellence: Ensure the store is visually appealing, executing merchandising strategies and product displays to attract customers.
Strategising and collaborating: Partner with the management team to develop and implement strategies focused on customer satisfaction, sales and store performance.
What you'll bring to Oroton
A proven track record of working as part of a retail team, hitting KPIs and achieving store targets.
High attention to detail and proven clienteling experience.
Ability to thrive in a fast-paced, high-volume retail environment.
Keen eye for styling and a love for luxury products.
Positive attitude that keeps the team inspired and energized daily.
The benefits of working for Oroton
Generous remuneration package, including a bonus structure, team incentive programs and Oroton product discounts.
A structured training plan to learn Oroton's 5 P's.
Discounts with partner brands (WHEREFIT gym access, ICONIC Sport, Adore Beauty & HelloFresh).
Training and development opportunities for all team members.
Fun, supportive and dynamic team culture.
Full Australian working rights is required to be considered for this role.
Equal Prospect
Oroton is an equal opportunity employer with a keen eye for talented individuals who share our values and align with our purpose.
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📌 Customer Experience Specialist - David Jones Kotara - New Location!
🏢 Oroton
📍 Newcastle