Job TypeFull Time
**Permanent full time - Sunday to Thursday**
**$76,281 - $86,253 pa (plus super and annual pay increases)**
**Who we are**
There are many reasons why the Surf Coast is such a tourist drawcard: from our world-class surfing beaches like Bells Beach, to our scenic coastal drive along the Great Ocean Road, to the many waterfalls and tranquil rainforests that surround Lorne. There is so much to see and do at with various local events run throughout the year, specialty businesses and markets and numerous family activities. It's why the Surf Coast is one of the most visited regions in Australia and why we need you.
Our employees play a vital role in creating an innovative, safe, respectful and supportive workplace, living our values and delivering exceptional services to our thriving community. They enjoy a supportive and connected culture, training and development opportunities, flexible work options including working from home and RDO's, free staff onsite parking and much more.
**Your new career**
Our vibrant Visitor Information Centres (VICs) are located at Lorne, Torquay, Anglesea and Winchelsea. They provide an essential service to our many visitors, providing information on places to see, things to do, where to stay and must see local events.
We are currently looking to permanently fill our Team Leader Visitor Information Centre to oversee our Lorne and Winchelsea VICs. We need someone who can help our staff and volunteers ensure our visitors get to see and explore as much of our beautiful coastal delights during their visit in our region as possible.
**About you**
You will be someone who shares our love for this region and wants everyone to see what we have to offer. Through leading a team of staff and volunteers in the operations of the VICs, you will ensure our visitors are provided with high quality customer service and information so that they will have enriched experiences during their stay.
**Key selection criteria**
**Mandatory qualifications and experience**
- Minimum of 3 years' experience in the tourism industry for VICs.
- Experience managing annual operational budgets.
- Satisfactory completion of a TAFE accredited/industry based training course or sufficient knowledge and skills gained through on-the-job experience commensurate with the requirements of the position.
- Be able to recommend solutions using knowledge, experience and creative problem solving skills.
- Demonstrated ability in the use of computer packages including Microsoft Office and database programs.
- Ability to provide supervision of other staff and volunteers and provide on-the-job training.
- Well-developed written skills are necessary in assisting with procedural formulation and producing activity reports.
- Highly developed verbal skills and an outgoing personality are required to effectively promote tourism activity to the general public.
The successful applicant will also need to meet the below criteria:
- A current WWCC.
**Working for us**
Our employees play a vital role in creating an innovative, safe, respectful and supportive workplace, living our values and delivering exceptional services to our thriving community and it's why our Council is committed to providing a workplace culture of equity, inclusion and diversity that eliminates all forms of discrimination, harassment and bullying. We value the uniqueness of individuals and provide an environment in which all employees are able to contribute to our success.
**What you'll love**
- Career development & learning opportunities, we help our people grow
- Purchase of additional annual leave
- Free onsite parking
- Leave loading
- Employee Assistance Program and award winning staff wellbeing program
More information on the role accountabilities, and selection criteria can be found in the Position Description.
If you believe you have the knowledge, skills and experience to fulfil this role and would like further information, please contact Sarah Korakis on 5261 0600.
**How to apply