Sales Engineer & Customer Success Manager [Contract]
Join to apply for the
Sales Engineer & Customer Success Manager [Contract]
role at
Clever Inc. This range is provided by Clever Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$110,000.00/yr - $150,000.00/yr As a Sales Engineering and Customer Success Manager, you will help shape a new type of role at Clever–a Clever expert who can meld Success, Support, and Onboarding to create experiences that make new customers in Australia enthusiastic advocates for Clever. Location:
Australia-based (remote) Contract:
12 months, potential for extension Salary:
Competitive, commensurate with experience Work rights:
Applicants must have the legal right to work in Australia. A DAY IN THE LIFE: Sales, Customer Success & Relationship Building Build and maintain relationships with key stakeholders, especially within schools, to drive the adoption and retention of Clever’s products. Collaborate with School and SMS Administrators, Application Partners, and other teams to provide outstanding customer experiences and solutions. Own the Customer Experience from sales discovery onward, ensuring clear communication about Clever’s products and strong customer sentiment towards Clever. Technical Support and Implementation Provide pre and post technical support to ensure successful sales process and product implementation, ensuring new customers understand and fully adopt Clever’s products. Independently manage and prioritize international customer support, maintaining a high level of customer satisfaction. Communicate with School and MAT Administrators and our Application Partners to resolve product-related issues. Leverage Salesforce for customer communication, ensuring consistent tracking and enabling data insights related to our international onboarding, success, and support motions. Drive upsell and adoption of Clever’s products within strategic International schools. Communicate the value of Clever’s products to stakeholders at all levels, including key decision makers, fostering long-term partnerships and creating customer champions. Process Improvement & Collaboration Utilize tools (e.g., Asana, Salesforce) and platforms to streamline and enhance project management, performance tracking, and team collaboration (with support from Business Operations). Work with cross-functional teams to gather customer feedback, provide actionable insights, and advocate on behalf of customers. WHAT WE’RE LOOKING FOR: Experience working with school administrators in Australia on technical products. Excellent communication and technical skills, with the ability to engage diverse audiences effectively and translate technical information to non-technical stakeholders. Experience working in a sales, customer success, account management, or similar customer-facing role, showcasing value, strongly preferred. Experience driving product adoption, upselling, and retention, with strong relationship management skills and experience working with executive stakeholders. Strong analytical and problem-solving skills, detail-oriented with a focus on creative, results-driven solutions. Highly organized, with experience working with operational customer relationship management (CRM) tools. Willingness to travel within Australia during peak sales and conference seasons (up to 50% of the time). Pay Transparency:
The range for cash compensation for this role is between $110,000 - $150,000 AUD. Equal Opportunity Statement: Clever is committed to providing an inclusive workplace and promoting equal employment opportunities. Workplace Rights & Protections: We are committed to upholding the protections outlined in Australia’s Fair Work Act, including minimum employment conditions, rights to adaptable working arrangements, and protections from unfair dismissal.
#J-18808-Ljbffr
📌 Sales Engineer & Customer Success Manager [Contract]
🏢 Clever
📍 Melbourne