Front office reception & guest services role at a fantastic Tourist/Lifestyle Park.
We're a great team with passionate management seeking an outgoing, guest-focused team member.
Duties & Responsibilities
* Your role will be in the front office area with your main responsibility to deliver a great guest and resident experience.
* You will be the "face of the park" and create a positive impression for our customers through the guest reservation process, check-in and guest stay. You will also manage accommodation bookings, tracking and reporting revenue figures and encouraging return bookings.
* This role involves interacting continually with customers and maintaining strong engagement with a positive, professional and friendly approach.
* Responding to guest enquiries and requests for information via a variety of mediums, including face-to-face, telephone, email, and website requests.
* Actively supporting any sales and marketing programs and activities.
* There will be a financial portion to the role from handling payments to managing the daily banking process and various other accounts, invoice processing and support functions to the Park Manager.
* Working with the Housekeeping and Maintenance teams to ensure all rooms are turned around quickly and maintenance items are identified and attended to as soon as possible.
* There will be a cleaning component to the role, depending on occupancy levels and cleaner rostering, and on quieter days there will be a requirement to strip and or clean short stay accommodation. There is an ability to increase total hours by combining the role with additional cleaner only shifts.
* Seeking up to three days a week depending on candidate preference and availability. Workdays would be Wednesday and Thursday with the potential to also work an extra day or half day.
Your Skills & Experience
* Excellent interpersonal & communication skills
* Experience working within an accommodation-based business in a reception or front office capacity, managing reservations
* Competent using RMS 9.0+ or similar reservations management systems
* Strong customer-focus approach to business
* Competent using computer systems, including Microsoft Outlook and Excel.
* Police Clearance
* Attention to detail, flexible and reliable
Job Types: Part-time
Schedule:
* 8 hour shift
* Day shift
Work Authorisation:
* Australian citizenship, permanent residency, or valid work visa (Required)
Work Location: In person