Job description
Agency Department of Education and Training Work unit Secondary Years – Transition Support Unit
Job title Student and Family Support Officer Designation Administrative Officer 5
Job type Full time Duration Fixed to 31/12/2025
Salary $88,297 - $92,687 Location Alice Springs
Position number 35988 RTF Closing 14/08/2025
Contact officer Mardi Rothwell, Director on or
About the agency
Apply online
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
This position is only available to Aboriginal applicants. For more information on Special Measures plans, go to the OCPE website.
Primary objective
Student and Family Support Officers provide high level support and case management to all remote students who are intending to attend
or have transitioned to boarding schools that are located in the Northern Territory and interstate. Ongoing support and advocacy are
provided to remote boarding students and their families to enable them to successfully complete an appropriate secondary educational
pathway.
Context statement
Teaching and Learning Services (TLS) provides a holistic range of culturally responsive services and support to early childhood settings
and schools to maximise outcomes for Territory children and young people. This includes services and support for quality teaching and
learning, transition support, early childhood quality and integration, and policy coordination. TLS also strategically implements government
priorities, provides advice to the Minister and the department's senior executive, and engages with a broad range of stakeholders to
benefit our clients.
Key duties and responsibilities
1. Provide 'wrap around' case management, monitoring and tracking of a client caseload of secondary students who are boarding
2. The provision of logistical support for students and their families travelling to and from their boarding provider. This would include
meeting flights, buses and transporting on occasions.
3. Understand and proficiently use case management systems.
4. Monitor and regularly report on client outcomes
5. Establish and manage positive working relationships with key staff at boarding/residential facilities.
6. Undertake key liaison with schools and stakeholders across systems and sectors in all states and territories.
7. Assist with Abstudy and boarding enrolment applications.
8. Work with students and families to assist them to engage with their boarding provider. This would include orientation and induction
at a new school.
9. Regular travel to and from very remote communities.
Selection criteria
Essential
1. Demonstrated well developed knowledge and experience of youth service providers, particularly in very remote Indigenous
communities across the NT and the challenges that they face transitioning to boarding school.
2. Demonstrated well developed knowledge of and experience in youth work/counselling/social science and case management.
3. Demonstrated communication skills (both oral and written), interpersonal skills, and ability to work within a small team.
4. Demonstrated ability to work with students at a distance, physically isolated from their families and communities, including utilising
contemporary communication technology
5. Ability to interact effectively with people from diverse cultural backgrounds and maintain effective relationships in cross cultural
contexts, in particular remote and very remote communities in the NT, and students boarding in residential facilities without direct
family and community support.
1. Ability and willingness to travel to and from remote and very remote communities as required in light aircraft or 4WD for up to 40
weeks per year, sometimes at short notice, and often to stay overnight for several days at a time.
Desirable
1. Relevant Tertiary qualification (e.g. Youth Work and project management).
Further information
This position requires travel to and from remote and very remote communities in light aircraft or 4WD.
The selected applicant must hold a current NT Working with Children Notice (Ochre Card) and driver's licence or the ability to obtain prior
to commencement.