Job Description
We are seeking an exceptional Branch Operations Manager to lead our team in delivering exceptional results. As a key member of our leadership team, you will be responsible for driving business growth, improving efficiency, and ensuring the highest standards of customer service.
Key Responsibilities:
* Leadership and Team Management: Provide strategic direction and guidance to your team, ensuring they have the necessary resources and support to achieve their goals.
* Safety and Risk Management: Develop and implement safety protocols to minimize risk and ensure a safe working environment for all team members.
* Customer Engagement: Foster strong relationships with our customers, understanding their needs and delivering tailored solutions to meet their expectations.
* Business Planning: Collaborate with senior leaders to develop and implement annual business plans, driving revenue growth and profitability.
* Financial Management: Oversee the financial performance of the branch, ensuring strong margins and productivity.
* Operational Excellence: Champion company systems and practices, driving continuous improvement and operational excellence.
* After-Sales Service: Deliver high-quality, timely service to our customers, exceeding their expectations and building loyalty.