Customer service specialists play a vital role in the success of any organisation. Chandler Macleod is proud to be partnering with Infrabuild to find a skilled customer service specialist who can join their dynamic team.
* This role involves interacting with customers via phone and email, managing orders and quotes, and following up on sales opportunities to convert them into successful sales.
* Collaboration with internal teams, including marketing, warehouse, and sales, is crucial to meeting and exceeding customer expectations.
About this opportunity
Key Responsibilities:
* Manage customer relationships through effective communication and problem-solving skills.
* Process and manage orders, ensuring timely delivery and high levels of customer satisfaction.
* Collaborate with cross-functional teams to achieve business objectives and improve customer experiences.
* Foster a culture of continuous improvement, identifying areas for enhancement and implementing changes to drive growth and excellence.
Required Skills and Qualifications:
* Demonstrated experience in customer-facing roles, with a strong focus on delivering exceptional customer experiences.
* Proven ability to work collaboratively as part of a team, building strong relationships and communicating effectively.
* Excellent problem-solving and analytical skills, with a keen eye for detail and accuracy.
What We Offer:
* A competitive remuneration package, including hourly pay rate/salary and benefits.
* A positive and supportive team environment, with opportunities for professional development and growth.
* The chance to work with a leading Australian manufacturer, contributing to the success of a world-class organisation.