Overview
The Deposit and Payments Operation team's core function is to support customers and Independent Financial Advisers within our Retail Banking and Business Banking divisions.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
Responsibilities
You will provide ongoing coaching, mentoring and support to ensure the productivity, effectiveness, and continuous improvement of your team. You will be responsible for managing operational queues to ensure same day service, completing quality monitoring, productivity metrics and ensuring all regulatory requirements are observed. Your passion for leadership and client-focus approach, will drive successful team performance and ensure an exceptional service to your key stakeholders.
* Provide ongoing coaching, mentoring and support to ensure team productivity and continuous improvement.
* Manage operational queues to ensure same-day service.
* Complete quality monitoring and track productivity metrics.
* Ensure compliance with regulatory requirements.
* Lead with a client-focused approach to drive high-performing, service-driven outcomes.
What You Offer
* Passionate people leader with experience in a client service environment
* Excellent communication, relationship building and stakeholder management skills
* Committed to high quality client and employee experiences
* Strong sense of business acumen and risk awareness
* Exposure to deposit products and an understanding of Business Banking is valuable
What We OfferBenefits
At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:
* 1 wellbeing leave day per year
* Up to 5 additional service bonus leave days per year
* Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
* 2 days of paid volunteer leave and donation matching
* Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
* Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
* Access to a wide range of salary packaging options
* Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
* Hybrid and flexible working arrangements, dependent on role
* Reimbursement for work from home equipment
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.
Our commitment to diversity, equity and inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.
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