Group Product Manager – Digital Retail
Melbourne | Senior Product Leadership | Retail Transformation
Our Client is redefining what digital experience looks like and we're looking for a senior product leader to own and evolve the end-to-end digital experience for this retail environment.
This is a high-impact role accountable for shaping the future of checkout and customer interaction platforms at scale.
The Opportunity
You will own the Digital Experience strategy and roadmap, driving innovation across customer-facing digital touchpoints while delivering measurable commercial outcomes.
This role sits at the intersection of customer experience, retail operations and technology, requiring both strategic vision and operational pragmatism.
What You'll Be Responsible For
Defining and executing the Digital Experience strategy
Owning and optimising the checkout experience
Leading transformation initiatives that unlock revenue growth, margin protection and operational efficiency
Building and managing a scalable product roadmap informed by customer insight, data and emerging technology
Leading and coaching Product Managers and cross-functional squads
Partnering closely with Customer Experience, Operations, Technology and Commercial teams to deliver solutions that work in live retail environments
Driving strong governance, compliance and risk management practices across your portfolio
You will be accountable for both customer outcomes and commercial performance across your product portfolio.
What We're Looking For
8+ years' experience in product management or digital transformation within large-scale retail or enterprise environments
Strategy Consulting background and toolkit
Strong track record delivering commercially impactful digital initiatives
Deep understanding of retail operating models and frontline store environments
Ability to balance customer experience, operational realities and financial performance
Strategic mindset with hands-on delivery capability
Strong commercial acumen and data-driven decision making
Why This Role?
This is an opportunity to shape digital transformation at scale in a complex, high-availability retail environment. You'll lead meaningful innovation that directly impacts millions of customer interactions while driving measurable business value.