Overview
At Telstra, we're not just a leading telecommunications company – we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll be a trusted expert helping customers find tech solutions that enhance their lives and build a connected future.
Locations
* ECHUCA
* MILDURA
* BROKEN HILL
* SHEPPARTON
* SHEPPARTON MARKET PLACE
* SWAN HILL
* ALBURY
* WANGARATTA
* WODONGA
Responsibilities
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Act as the Go‐To Tech Expert: Stay up‐to‐date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
* Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
* Hourly Rate: $30.33 per hour
* Junior rates apply for those under 20 years of age.
* Penalty rates: additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays.
* 12% Superannuation
* 10% Variable Remuneration (if eligible)
* The first 2 months guaranteed while you learn on board.
* Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
* Leave Options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
* Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
* Flexibility: We offer flexible working hours and a supportive approach to parental leave – do it your way!
* Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
* Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
Qualifications
* Great Communication Skills: Natural at connecting with people and making their day better.
* Solution‐Oriented Approach: Enjoy thinking on your feet and tailoring solutions for each customer.
* Sales Drive: Motivated to achieve (and exceed!) sales targets and KPIs.
* Passion for Learning: Eager to grow and develop your skills in a dynamic environment.
* Resilience and Positivity: Can‐do attitude, even when things get busy.
* Customer‐Facing Experience: Previous experience is a plus but not required – bring your enthusiasm and we'll teach you the rest!
Equal Opportunity
We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
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